The Grange Spa
The Grange Spa
4.5
08:30–18:00
Tirsdag
08:30 - 21:00
Onsdag
08:30 - 18:00
Torsdag
08:30 - 21:00
Fredag
08:30 - 18:00
Lørdag
08:30 - 18:00
Turer og opplevelser
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Når systemet oppdager et problem, kan en anmeldelse automatisk avvises, sendes til anmelderen for bekreftelse eller gjennomgås manuelt av teamet vårt av innholdsspesialister. Disse spesialistene jobber døgnet rundt for å opprettholde kvaliteten av anmeldelsene på nettstedet vårt.
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4.5
139 anmeldelser
Ypperlig
116
Svært bra
14
Gjennomsnittlig
4
Dårlig
4
Forferdelig
1
Chery H
2 bidrag
okt. 2024 • Familie
Awful I was left humiliated and embarrassed because of the way they advertised a mum and daughter spa 1/2 day cost nearly 400.00 in the end!! Definitely not worth the money!! I will never return or recommend anyone going there!! I have done other great spa days where you actually get a jacuzzi and a proper size pool and you can use the facilities for the full day not just 4 hours for not even a 1/4 of the price!! Please don’t Easter your money you will be so disappointed you realky will
Skrevet 19. oktober 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thank you so much for your feedback. All feedback is welcome and important to us, as we want to make sure we continue to improve in any way that we can. We thought it was important in this case to point out some of the facts surrounding your booking with us to help clarify things for anyone reading this.
We understand that you felt humiliated at reception; this seems a strong word, but we would like to point out that the individual you dealt with at reception, Jo, is, without doubt, the most kindhearted individual you are ever likely to encounter. She is polite, professional, and courteous, and we are aware that she tried to help rectify the situation as best she could. Jo gave options and was her usual courteous, polite, professional self. As far as I am aware, all parties were happy with the outcome of the day.
The spa package purchased, our “Mum and Me” package, is sold per person and this has been highlighted on several occasions on our website and online booking portal. You had booked this package for only one person. Online, you selected only one person for the booking, so as a business, we assumed only one person was attending. We can understand that turning up thinking you have booked for two people when you had only booked for one person would make you feel uncomfortable. We sent two booking confirmations, and we called to confirm your booking, there was no indication to us that there would be a second person attending before your arrival. Once you had arrived, we did everything that we could to provide alternatives; once Jo confirmed that you would have two of the same package, we again did everything that we could to fit this in as requested; this is no small task in a busy spa, to juggle the day around to meet the expectations of our clients; nevertheless, it is something that we do because we like to go the extra mile. On the day, you seemed happy with the resolution, and the feedback at the time was all positive.
Our facilities are small compared to some of the larger, more corporate spas, and we advertise them as such. However, to be clear, the spa sits on 9.2 acres, and the building is roughly 1000m2 in size. We have a beautiful spa pool, heat experiences, a fully equipped gym, and space to simply escape and relax.
The Grange Spa has won multiple awards and national acclaim—not bad for a small family-run business!
For clarity, the total amount spent with us was £301. This was for two half-day spa experiences, including two one-hour treatments (50 minutes hands-on), tea and cake for two, and a bottle of Prosecco. Full day options are available.
We understand that you will not be visiting us again, but we would like to thank you for taking the time to write a review and wish you all the best for the future.
Skrevet 22. oktober 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Helen H
London5 bidrag
okt. 2024 • Alene
Lovely friendly spa, I visited on a Tuesday morning and it was very quiet. All the staff were helpful and made me feel very welcome. I enjoyed the peace of a solo visit and the four hours flew by! It was spotlessly clean and easy to navigate . Lovely cheese platter and G&T for lunch. Great back massage, I left feeling pampered and relaxed. Looking forward to my next visit .
Skrevet 2. oktober 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Matt G
Bourne, UK40 bidrag
A lovely afternoon my wife and I had with a lovely lunch. The shoulder massage and soft souls treatments were divine.
Our ploughman’s and beef Buddha bowl lunches were delicious we will definitely be back.
A welcome R&R escape from busy day to day lives!
Our ploughman’s and beef Buddha bowl lunches were delicious we will definitely be back.
A welcome R&R escape from busy day to day lives!
Skrevet 20. juli 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Yvonne K
1 bidrag
jun. 2024 • Familie
My Daughter and myself had a fabulous experience today, all staff were friendly, nothing wasvtoo much trouble. Our 90 minute treatments were amazing, both Natalyia and Sophie are exceptional, i will definatey be rebooking with Natalyia. the afternoon was a lovely end to our day. thank you all so much, we've purchased the special offer, so will see you all very soon
Skrevet 25. juni 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Lisa W
Mansfield, UK18 bidrag
Very good value for a small spa. Lots of rooms and upstairs was quiet in comparison to the main areas. Everything was clean. The treatment was lovely and went super fast. Afternoon tea and Prosecco was above expectations. My Only gripe was that clients were allowed to take mobile phones in. Some were obviously filming people which I found a bit annoying. IT is supposed to be relaxing and a destress but people are on their phones in the pool in the relax areas and in the restaurant.
Skrevet 19. mai 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Becki B
Darlington, UK81 bidrag
If you are used to and enjoy big spas with lots of facilities and gourmet restaurants this probably isn't the place for you. However if you want a quieter more personal experience the Grange is fabulous. The location is nestled within the stunning Lincolnshire countryside and immediately calms the soul. The staff are so welcoming and helpful and gave us a tour followed by a lovely pot of tea. Being a plus size girl I wished I'd seen the notice about more robe sizes being available as my robe didn't really cover all which if I wasn't comfortable with my body I could of found uncomfortable. The swimming pool is lovely and so warm, the waterfall is a luxurious touch and eases the neck and shoulders. The beds around the pool are very low to the ground and my Mum did struggle getting on and off them (she basically had to roll off lol). The sauna, steam rooms and rainforest showers were great and I loved the fact that I didn't have to share the facilities with lots of other people. The little library and quiet room are a great touch, the quiet room was my favourite place as it was like being in someone's living room with lots of beanbags, sofas and fluffy blankets. Lunch had to be prebooked as I think it's outside catering, my chicken salad sandwich was nice and my Mum's ploughman's looked lovely. The little bistro could do with better tables and chairs although space is very limited and they've done wonders with the space available. We had booked hot stone massages and I have to say the ladies were incredible, they were so attentive and made us feel fabulous. The Grange really does offer a personal experience and the staff are amazing and do make you feel very at home, it's a small piece of heaven.
Skrevet 26. februar 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
GilliStew
Chesterfield, UK31 bidrag
Brilliant spa day! Better facilities than some of the super expensive posh places and can not be beaten on value. Super treatments.
Skrevet 22. februar 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thank you so much for your amazing review and kind words. 🥰
Skrevet 23. februar 2024
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
Eden
Peterborough, UK10 bidrag
aug. 2023
Had an fantastic day here today with a friend. The venue is spotlessly clean, the spa rooms are different from each other and really relaxing and there is a beautiful pool to use. Can't recommend it enough for a relaxing break away from the hustle and bustle of life.
Skrevet 8. august 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Thank you very much for your kind feedback. We are really pleased you enjoyed your time with us. 😀
Skrevet 9. august 2023
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.
818Ap12
Grantham, UK4 bidrag
It’s been a fantastic day, when we first arrived
The reception team were friendly and very efficient. As it was a first visit everything was explained properly and we were able to fill out our health questionnaire there and then.
We went and used the facilities and there was only around 10 others there, it was pure bliss. We decided to have afternoon tea instead of lunch and we wasn’t disappointed it was lovely lots of food we had to take it away. Also included was tea and cake which we also took cake away it was well worth the price. Then to finish we had treatments the cocoon wrap ritual it was fantastic an hours worth and I found it well worth the price. We purchased the mum and me package.
The reception team were friendly and very efficient. As it was a first visit everything was explained properly and we were able to fill out our health questionnaire there and then.
We went and used the facilities and there was only around 10 others there, it was pure bliss. We decided to have afternoon tea instead of lunch and we wasn’t disappointed it was lovely lots of food we had to take it away. Also included was tea and cake which we also took cake away it was well worth the price. Then to finish we had treatments the cocoon wrap ritual it was fantastic an hours worth and I found it well worth the price. We purchased the mum and me package.
Skrevet 19. april 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
kerh71
Bicester, UK84 bidrag
feb. 2023
Back to the Grange Spa for the first time since the pandemic and it was as good as ever! Lovely relaxed vibe, good service and lovely treatments. Thank you to Emma, Matt and all the team for looking after us so well. Hopefully it won’t be another 3 years before we’re back!
Skrevet 5. mars 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.
Would this spa be suitable to treat my disabled mom for her 90th birthday. Obviously wouldn’t use the pool but is there anything else that would be suitable?
Skrevet 24. september 2019
Matt C
Sleaford, Storbritannia
Hi Jan,
I think we have tried to reply to you via email. Yes we can treat your mum and we would love to. Could you give the spa a call please on 01778440511 and we can discuss over the phone. Thank you for reaching out on here.
Thank you
Matt Craven
The Grange Spa
Skrevet 25. september 2019
Ken B
Grantham, Storbritannia
treatments and costs and packages available please
Skrevet 4. november 2015
Matt C
Sleaford, Storbritannia
Hi Ken, it is very difficult to provide all of this information over tripadvisor. Please give us a call on 01778440511 or feel free to visit our website. Thank you.
Skrevet 10. november 2015
Hi who old do you have to be I order to under go the spa day experience?
Skrevet 11. april 2015
Matt C
Sleaford, Storbritannia
Hi,
To use the spa you need to be 16 and accompanied by an adult or 18 and over. This is down to guidelines stipulated by our insurance company.
Kindest Regards
Matt Craven
The Grange Spa
Skrevet 13. april 2015
Viser resultatene på side 1-3 av 3
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