Treetops Play & Party Cafe
Treetops Play & Party Cafe
4.5
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4.5
4,5 av 5 bobler51 anmeldelser
Ypperlig
36
Svært bra
7
Gjennomsnittlig
1
Dårlig
1
Forferdelig
6

Aimee B
Warrington, UK6 bidrag
5,0 av 5 bobler
feb. 2024 • Familie
✨Taylor’s 5th Birthday Party🦕🦖 I am so glad all the kids had a ball here! Special thanks to Treetops Play & Party Cafe you went above and beyond and I’m so glad you could make my little boys dream come true! The best party ever nothing was too much trouble any wish was granted! Big shout out to katie, Shizza, Mohammed and all the team you were amazing.
Skrevet 12. mars 2024
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Katie
1 bidrag
1,0 av 5 bobler
nov. 2023 • Familie
A few weeks ago, I was trying to book a little party here for my sons 1st birthday, I didn't want anything major, just a little get together for 6 children. I rang up and was advised to do a table booking rather than an actual party as i didn't have enough children for a party, however they said they would still make it special and all the children would get a picnic lunch and they would come a sing happy birthday to my son while bringing his cake out and play some games etc with the children. So I paid a deposit and left my details to secure the booking.
I rang up the day before the party to confirm everything, to then get told that they had no booking under my name and we had no tables or party reserved.....Apparently whoever had took my booking and my deposit, hadn't bothered to "actually" book us in! This said, the girl on the phone sorted it and told me everything would be fine on the day.
On the day, we turned up slightly early so that we could put some balloons etc on the table, we got told we couldn't go in and had to wait in the foyer for 15 minutes, they then told me that I was only booked in 30 minutes after my booking, which was wrong, then after I argued the point, they realised they was confusing me with somebody else.
We eventually got to our table and our guests started to arrive, you could clearly see the owner was annoyed about something but at that time I wasn't sure what. We had 6 children at the party but a few extra adults did come along aswell (some of my sons aunties and uncles), they was all told and was willing to pay the £1 to enter, but on arrival, some of them got charged but others got told to just go in, which was confusing.
The owner pulled me to one side at one point and told me that he wasn't happy about how many adults had turned up, he said that there should have only been 1 adult to 1 child, however nobody told me this when I booked, so I wasn't to know. He carried on, saying that it was strange and this "isn't how we do things here", you have taken up extra tables (even though nobody else was using them) and he wasn't happy! He said that he was going to charge me extra money because a few extra adults came, even though all of the extra adults spent money on food and drinks!
It's funny how he wasn't happy with the extra people being there but yet he was more than willing to take their money!
When it then came to me ordering the children's food (which I had pre ordered a picnic lunch), the owner didn't seem happy about me asking for the food and when it came, the ham sandwiches we was given was disgusting, it was like rubber, didn't even look like real ham and none of the children ate it, however I didn't complain about it, I just left it. When I asked one of the staff where the rest of the picnic lunch was (crisps, yoghurt, juice), she told me that the owner was refusing to give us the extra food from their picnic lunch, even though it was something I had pre-ordered and was paying for. Eventually after complaining, we did receive it but the owner was not happy about it.
We also got told that there wasn't enough staff to play any games with us and that we would have to entertain ourselves.
I have never been made to feel so uncomfortable and belittled as I did here, the owner was clearly trying to intimidate me and demand more money from me but luckily I stood my ground. I ended up in floods of tears with my family and friends because of the way we had been treated. He ruined my sons 1st birthday party and what should have been a lovely afternoon for my son, ended up a disaster.
Upon leaving (after we had paid), he then apologised for the way he behaved but still stood his ground with the reasons he was annoyed with us!
I will never come here again and would advise anybody to avoid booking a party here, the customer service, from the owner especially was disgusting!
Skrevet 26. november 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

John W
1 bidrag
1,0 av 5 bobler
nov. 2023 • Familie
My partner booked this place to have my little boys first party, as we had been there in the past and thought it was good food and pretty local for us to go.
We booked in 2 weeks prior to his little event and only wanted a small party with family and friends, which they confirmed and took a deposit.
The day before my girlfriend phoned to confirm and make arrangements, from there it turned into a s#@t show.
So basically during that phone call we were told that we hadn't been booked in at all but lucky the Manager remember the call and that we had placed a deposit.
So the day of his party we turned up 30 mins or so early to set up table decorations etc to be told again we hadn't been booked in by a member of staff and we had to wait.
Coming upto the time we booked in for the member off staff found a booking for a table rather than a party which was the wrong time.
Eventually we got our table and our family started to turn up in which were family/ adults and children but more adults than children, in which the mangers made a rude comment to my partner stating its strange this is not the way we do things as more adults were there, these are aunties, uncles and cousins of my boy.
I could physically see he was annoyed even seething behind the desk as they hadn't took money from the adults they let in, in which more than half had paid, but stated no one had paid.
So come meal time the children were sat ready to eat in which we had a choice of ham or cream cheese sandwiches
all the children went for ham in which I don't think any of the babies touched as it looked a vile mystery meat.
In between then the manager made another comment to my girlfriend saying he was gonna charge us more as we were taking up other tables in which no one else was sat at this time and we wasn't getting the rest of the crisp or yoghurt we were willing to pay for.
This caused my partner alot of extra unnecessary stress in which should of been a joyful time.
Upon leaving he apologised to my girlfriend for his behaviour, but all a little to late as damage is done.
The find this man to be a disrespectful, arrogant pig.

Skrevet 26. november 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

5,0 av 5 bobler
okt. 2023 • Familie
Amazing place to take your kids 10/10 couldn’t recommend it enough, all the staff are great and friendly. The food quality is amazing I love the way they handle the allergies. Would give it more than 5 stars if I could.
Skrevet 26. oktober 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Ashleigh F
1 bidrag
5,0 av 5 bobler
okt. 2023 • Familie
We come to treetops for the first time today & we are very pleased and impressed with the duty of care, service, and play area for the children. We was greeted with a smile & all the info was given to us that we needed to know for the rules. The kids loved playing, there is a lot to do, even during the stay session a member of staff occupied the children by doing singing & dancing activity’s. The theme decor which was Halloween was brilliant. You can see the effort they put into this business. The food / menu is very good & we was impressed by this. The management took time to talk to us and explained their story which was very lovely! The lady who owns it also has a beauty salon inside the soft play so some mums who don’t get chance to pamper can do this whilst the children are playing safely & having fun!! Thank you so much, we will be back :)
Skrevet 25. oktober 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Vicky C
1 bidrag
5,0 av 5 bobler
okt. 2023 • Familie
We absolutely LOVE treetops !!!! The staff are so friendly and really make a fuss of my children. Treetops is VERY clean and kept on top of. The food is also AMAZING !!!! the stone baked PIZZAS are unbelievable - (better than dominoes 🤦🏻‍♀️).
Skrevet 24. oktober 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

mrswest07
Leigh, UK724 bidrag
5,0 av 5 bobler
sep. 2023 • Familie
Absolutely brilliant. This was our first visit on our daughters 3rd birthday and we all had an excellent time.
The staff were so lovely, kind and really engaged with all the kids. They made such an effort with the kids, and made my daughter feel so special on her birthday.
We will be back again for sure...
The play areas were great, safe. They did a little dance session, bubble time, and it was so much fun. We also did a little photo shoot with a princess theme and the photos were stunning.
Thanks so much for a brilliant time. 👍😊You all made us feel so welcome. You are all doing an amazing job 👍
Skrevet 23. september 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Bassman S
1 bidrag
5,0 av 5 bobler
mai 2023 • Alene
I come here regularly with my kid and he absolutely loves it here!

The staff are amazing, always remember him and his name.

Always friendly, professional and supportive.

They create a safe, fun environment for the kids to play and always watching.

The sing and dance times are great and the kids love it.

They also have the best ball pit out of all the soft play centres I’ve been to locally!

One staff member in particular, Sophie always remembers my kid and asks how he’s been!

Highly recommended!
Skrevet 24. mai 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

rabbit19
Wigan, UK746 bidrag
4,0 av 5 bobler
nov. 2022 • Familie
Visited here recently, my little boy absolutely loved it, so much to explore and play, the staff was very friendly, welcoming and hard working, the food was nice and environment was clean, would visit again
Skrevet 12. januar 2023
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

Shaun C
4 bidrag
1,0 av 5 bobler
des. 2022 • Familie
My little girl got invited to a birthday here today 31/12/2022 the staff was so rude and spoke to us like we was something on the bottom of the shoe ordered food got told it was 45 minutes wait an hour later got told by one member of staff it will be 5 mins then told by someone else 30 more minutes was an absolute shambles will never take my child here again.
Skrevet 31. desember 2022
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og kommer ikke fra Tripadvisor LLC. Tripadvisor sjekker anmeldelser.

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Treetops Play & Party Cafe (Golborne, England) - Anmeldelser - Tripadvisor

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