Vegan Wares

Vegan Wares anmeldelser, Collingwood

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2.5
10 anmeldelser
Ypperlig
4
Svært bra
0
Gjennomsnittlig
0
Dårlig
1
Forferdelig
5

fletchiekins
Melbourne, Australia87 bidrag
apr. 2018 • Alene
I purchased a number of products at this store and being vegan really wanted to like it unfortunately I couldn’t. The products are expensive which due to being specialised I have no problem with but they are of a substandard quality. One pair of boots I bought broke the first time I wore them and another pair lasted a couple of months before the heel fell off. When I tried to return the former pair (for a swap) the girl at the counter was rude and basically said she couldn’t swap them without manager approval. When I asked for the manager I was told they were not contactable and I would have to come back. When I pointed out that I had spent over $500 in this store and they were selling products not fit for purpose she eventually swapped them. It’s such a shame as I really wanted to like this store but I won’t be coming back.
Skrevet 15. oktober 2018
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
Hi there, Thanks for taking the time to write this review and bringing the issue to our attention. I am so sorry this has been your experience and there is no excuse for it. We generally replace faulty products without any issues. May I please ask when this happened? I work in the store on all days and I can't recall having dealt with a similar issue in the last few months. We are the vegan shoe store on Smith St in Collingwood and there is a different store in Brunswick Street, Fitzroy. If it was us that you had the issue with please do let us know as we would like to make up for not addressing the issue in a proper manner to being with. Thanks and regards,
Skrevet 19. oktober 2018
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

81jfm
Adelaide, Australia95 bidrag
jun. 2018 • Alene
Really happy to find exactly what I was looking for within my employers grooming guide re: suitable shoes for work. Best thing is.. Vegan, comfortable and, affordable. The young lady staff member was very helpful and, friendly
Skrevet 27. juni 2018
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
Thank you for taking the time to write such a kind and wonderful review. I am glad we managed to find a pair that hit the mark for you. I hope you're enjoying wearing them! If there's anything else I can help with, please feel free to get in touch :)
Skrevet 19. juli 2018
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

suzanne33
brisbane6 bidrag
des. 2017 • Venner
This is the third time, and definitely the last EVER, I will buy from Vegan Wares! The first two times I bought boots, made to order. One pair did not fit at all, and trying to get that remedied was frustrating, long winded, and shabby customer service.
This third time (knowing now I should not have bothered but wanting to support all things vegan), I bought a wallet. When I got it home, it would not fit dollar notes and credit cards at the same time (the 'lock' wouldn't close). I returned it by post as agreed. Four phone calls and five weeks later I finally got my money but they refused to refund the postage.
It was all laborious, annoying, time consuming, and all round abysmal after service. Strongly suggest you shop elsewhere for your vegan goods.
Skrevet 28. januar 2018
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
Hi Suzanne, I am very sorry to read that this has been your experience and there is no excuse for the delay you experienced in getting the matter resolved. I am also sad to read that you won't be revisiting but given your experience, I can't say that I am surprised. I want you to know that I have taken this into account and we will do our best to make sure this is not repeated. Again, I am sorry for your experience but thank you for considering us in the first place.
Skrevet 19. juli 2018
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

Lauren A
Townsville, Australia1 bidrag
jan. 2015 • Venner
Went to this shop because friends had vegan shoes purchased here. They are definitely cute shoes but this does not justify the price and lack of after sale service. I ordered mine in store to be posted but upon arrival, one of the shoes had a nail sticking through into the inside of the shoe (ie unfit for purpose as I could not insert my foot without cutting my foot). I was certain the service I received instore would continue but was sadly entirely wrong - very difficult to get assistance and no offer was made to pay for return post etc due to faulty goods. Further, no note or comment was included when the shoe was posted back to me after simply cutting the nail off, not fixing the shoe - ie paid for a brand new set of shoes only to have one now with a permanent and obvious hole in the bottom which I feel whenever I wear it. Wish I knew the Australian Consumer Law provisions at the time - will not make the same mistake again. Pleased VeganStyle has opened up in direct competition down the street as this is where I will be trying my luck when next in Melbourne and purchasing shoes.
Skrevet 10. desember 2015
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

sfgg34
1 bidrag
aug. 2014
I had heard good things about their products so I purchased a pair of shoes for $250 but they kept huring my feet even after trying to wear them in for ages. They offered to fix the shoes but that didn't fix the issue. In the end I was told they can't even exchange them for another pair because I've had them for a while. The reason I had them for a while is because I kept trying to wear them in and fix them as per their suggestion. Pretty dissapointing service for a very expensive purchase I now have no use for.

I was told they very rarely have complaints with their shoes, which I believe, so clearly then it wouldn't have cost them much to do an exchange in this one off circumstance. They might have saved some money but they've now lost a customer and advocate.
Skrevet 29. september 2014
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

RomeLoverMelbourne
Melbourne11 bidrag
jan. 2014 • Alene
I bought a pair of shoes at Vegan Wares after I was diagnosed as being allergic to the chromate used to tan leather. I found the service to be very good.

Yes, the shoes are expensive. They are expensive because they are made here, in Australia, and not in some exploitative sweat-shop in Asia where the shoemaker would be paid 50 cents a day. Also, the quality of materials is very high. To compare the shoes sold at Vegan Wares with those sold at K-Mart or Target is ridiculous. Vegan Wares don't use cheap vinyl or plastic for their shoes - they use microfibre. I have bought cheap vinyl shoes from discount stores before - you are lucky if they last one month with constant wear. In comparison, I have been wearing the same pair of Vegan Wares shoes day-in, day-out for months, and they do not show even the slightest bit of wear. In other words, they are very good shoes.

As they say, you get what you pay for.
Skrevet 7. april 2014
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
Thank you so much for your wonderful feedback. Quality and durability have always been important to us and I am very pleased to see that you've enjoyed our shoes. Is there any chance you're still wearing them now? :) Thank you for taking the time to share your experience and if there's anything I can help with, now or in future please don't hesitate to reach out.
Skrevet 19. juli 2018
Dette svaret er den subjektive meningen fra en representant for foretaket og ikke fra Tripadvisor LLC.

east2014
Melbourne, Australia2 bidrag
apr. 2013 • Alene
got a pair of Charcoal Desert boots over a year ago and couldn't be happier!
Price was fair for quality cruelty free, locally made shoes. In regards to reviewer stating that Big W shoes are cheaper, they are made in sweat shops, in abhorrent conditions and from terrible materials.
The staff took the time to help me customise the shoe to my liking, making my shoes a one of a kind pair!
Skrevet 23. mars 2014
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

875stevel_
Melbourne, Australia1 bidrag
mar. 2013 • Forretning
The Vegan Wares shoes are designed and made on site. They are going to cost more than target accidentally vegan shoes as they are made in Australia by adults who are paid a fair wage. The other reviewers are obviously missing the point of ethical shopping. I have had nothing but positive things to say about vegan wares, I have the black vegan swede desert boots and they have held up against ware very well.
Skrevet 21. februar 2014
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

B D
Noumea, Ny-Caledonia7 bidrag
feb. 2013 • Alene
Their vegan leather is average and overcharge! Agree with the reviewer above. So many other establishments to visit. Avoid.
Skrevet 7. juli 2013
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.

Private R
Sydney, Australia4 bidrag
jun. 2013 • Alene
Overpriced products and seriously stiff and inflexible service. Being a cruelty free company one would think these guys would run their business ethically and geared towards providing good customer service.

To send shoes they charge $22 (cost of vegan shoes you can now buy at Big W, Target and Kmart - not marked as vegan, instead non-leather) and included in this charge is "handling" which I am told is for going down to the post office to send them and constitutes more than half of the entire charge.

I missed my first shipment and of course, to get the shoes back I had to repay shipping and their handling charge period.

I regret paying 300 for non-leather shoes. I suggest you look elsewhere. We can support such organisations that are cruel and cold to people.
Skrevet 25. juni 2013
Denne anmeldelsen er den subjektive meningen til et Tripadvisor-medlem og ikke fra TripAdvisor LLC.
Er det noe som mangler eller er unøyaktig?
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