I booked this trip because TripAdvisor searched my area (by location) and this booking appeared. It said it included hotel pickup. A few hours after booking, they emailed me saying I had to drive three hours to their office. The hotel pickup, which was supposedly included, was not available in my area. When I requested a refund, they directed me to the app. The app issued a $0 refund, and the tour company offered no assistance. It was a terrible experience. I ended up booking a tour through my hotel and wasted money on this one that could have easily been refunded.