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Reisende (265)
Rom og suite (63)
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Anmeldelser og mer
522anmeldelser
265bilder
4spørsmål og svar
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Disse anmeldelsene er maskinoversatt fra engelsk. Vis maskinoversettelser?
Vi bestilte 4 rom 3 roms leil. hva vi fikk var et 1 seng med utstyrte mesaninkortspor og en hytte som lå ved siden av toalettet. Det var lite og stinket. Etter å ha klaget vi var motvillig flyttet til et større leil. men det var skittent. Møkkete støv under kjøkkenbordet og alle
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Svar fra ServiceClientele, Responsable relations clients på Les Fermes de St. Sorlin
Besvart 23. apr. 2014
Dear Sir/Madam, We are very sorry to read that the standard of accomodation that we aim to provide was not suitable. We will pass on your comments to our team with particular emphasis on the cleaning up of the communal areas. With this in mind, we do hope that you consider booking with us again in the future. Regards,
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+1
Jeg bestilte en ferie gjennom Ski Frankrike i én uke fra 5. april til 12. april. Etter å ha bestilt jeg har lest noen av anmeldelsene her og lurt på hva jeg hadde viklet meg inn i. Vi kom svært sent på kvelden (11pm) og selvfølgelig resepsjonen var stengt. En konvolutt var
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Svar fra ServiceClientele, Responsable relations clients på Les Fermes de St. Sorlin
Besvart 23. apr. 2014
Dear Sir/Madam, Thank you for your review of the residence. We are delighted that you enjoyed your stay in St Sorlin and that you found that apartment to be clean, sunny and fully functional. Our reception staff have done a fantastic job this season and we will be sure to pass on your comments to them. Regarding sheets and towels, we do ask that all clients contact the residence if they will be arriving outside of reception opening hours so that the late arrival procedure can be put into place. Clients must also specify if they will be needing linen and of course, the staff leave the sheets and towels in the apartment if required along with the key. If this is not spcified or a late arrival not confirmed, then it is assumed that the client has bought their own linen from home. The local taxes that apply in France are to be paid upon arrival and are never included in the price of the apartment. This is specified on all websites and we apologise if this was not pointed out to you. With this in mind, we do hope to welcome you back to one of our residences in the future. Regards,
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Vi ankom i løpet av en svært travle ettermiddagen derfor mottatt nøklene ganske sent (rundt 6pm), men personalet i resepsjonen var veldig vennlige og imøtekommende, og ble tydelig gjør sitt beste for å gjøre innsjekkingen går så fort som mulig for oss. Det var noen problemer med
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Svar fra ServiceClientele, Responsable relations clients på Les Fermes de St. Sorlin
Besvart 27. mar. 2014
Dear Sir/Madam, Thank you for your positive review of the residence. We are delighted to read that you enjoyed your holiday and that our competant & friendly staff helped make your stay memorable. We do hope that you choose to book with us again in the near future. Regards,
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+2
For en skuffelse ... Leiligheten var skitten og i uorden utover hva jeg har lest TripAdvisor (dessverre etter bookingen var bekreftet) - dusjen er en helsefare (skitne dekker ikke lasten) - Den andre nøkkelen til leiligheten var ikke den riktige nøkkelen selv om etiketten sa
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Svar fra ServiceClientele, Responsable relations clients på Les Fermes de St. Sorlin
Besvart 19. feb. 2014
Dear Sir/Madam, Thank you for your comments. We regret that your stay was not up to the standard that we aim to provide and that you encountered a series of unfortunate maintenance issues. Our staff are on hand to help clients with anything that they may need or that may be missing in the apartment. There is a stock of kitchen supplies at the reception. Please know that we have taken note of your review and passed on to our management team. Regards,
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klaustrofobiske skitne rom, med en dobbeltseng i korridoren, en annen på kjøkkenet med en motbydelig tiss flekk på den, så det vil ødelegge selv den sunneste kolumna. Alt var veldig skittent og vi måtte gjøre rent før du registrerer, toalettet skyller virket ikke, vi skylte det
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Svar fra ServiceClientele, Responsable relations clients på Les Fermes de St. Sorlin
Besvart 13. feb. 2014
Dear Sir/Madam, Thank you for your review. Your comments are useful to us in order to know the things that need to be improved. We regret that you felt that your 6 person apartment was small and that the staff was not efficient. We sincerely apologise for the poor level of cleaning and the upkeep and maintenance issues you encountered. Please note that necessary measures are currently being taken to improve the quality of the residence. With this in mind, we hope that you will consider booking with us in the future. Regards,
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Alle bilderReisendeRom og suiteSpiseBasseng og strandFamilie- og lekeområder
Fil des appliques murales
vue de notre appart
ForrigeNeste
12345613
Cette Haididi86 n'existe pas, elle fait partie du service clientèle et est un faux !
1 stemme
Les critiques sont très négatives !Qu'est-ce qu'il a été mis en place pour palier à ces problèmes !!!
I can only speak of the apartment that we stayed in which was clean and tidy. To be honest we are never too critical of where we stay because we always stay in the budget apartments and the price we pay reflects on the quality of the accommodation. We do always expect it to be clean though. We had read the negative reviews (after we booked) and took some cleaning wipes with us. Many French apartments require the holiday maker to do their own cleaning at the end of their stay. We had to do it here and then someone from reception checked the room was thoroughly cleaned before handing our credit card details back. As long as this is still happening you should not have a problem. We did not have any maintenance issues and the reception staff were generally helpful. I was speaking to someone on the plane home who also had no complaints about the accommodation. Hope this helps. If you have any other questions please do ask.
0 stemmer
ForrigeNeste
11
PRISKLASSE
USD 35 - USD 220 (Basert på gjennomsnittspriser for et standardrom)
OGSÅ KJENT SOM
les fermes de st. sorlin hotel saint-sorlin-d`arves
BELIGGENHET
FrankrikeAuvergne-Rhône-AlpesSavoieSaint-Sorlin-d'Arves
ANTALL ROM
5
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