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Best Western Pocaterra Inn

Reisende (190)
360
Panorama (11)
Basseng og strand (46)
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Badstue
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1 217anmeldelser
627bilder
13spørsmål og svar
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Disse anmeldelsene er maskinoversatt fra engelsk. Vis maskinoversettelser?
+2
Dette er et Best Western-hotell i Canmore, like ved motorveien, praktisk sted etter kjøring lange timer. Vakre omgivelser, fjell, blomster, fugler. Vi fikk et "rom med utsikt", nydelig. Rommet inkludert frokost hver morgen, en veldig anstendig en, med ganske mange valg å spise.
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Svar fra PocaterraMgmt, Director of Sales på Best Western Pocaterra Inn
Besvart 9. aug. 2018
Hello Nonnita02, Thank you for giving us the opportunity to accommodate you in the Bow Valley area. We thank you for making the jump from Banff to Canmore and are delighted to hear it was worth the change. We also appreciate the kind comments surrounding our views offered, complimentary breakfast buffet, water park and wonderful staff. Thank you again from everyone, we hope to see you again in the future! Take care and safe travels.
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Elsket våre rom og likte ansatte. Takk Jordan og Renault i resepsjonen. Også Kylie for gode veibeskrivelser for vår naturskjønne kjøretur tilbake til Calgary flyplass. Vi trodde virkelig at mineralsalter for badet vårt var en fin touch etter å ha vandret stiene i Rockies. Flott
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Svar fra PocaterraMgmt, Director of Sales på Best Western Pocaterra Inn
Besvart 9. aug. 2018
Hello hall692, Thank you for joining us on your most recent stay in Canmore. We are delighted to receive a perfect review score and are very happy to hear you enjoyed your stay. We will pass on your thanks to Jordan Renault and Kyla for the suggestions! We hope to welcome you back for a great repeat experience in the near future. Safest of travels in the mean time and all the best to you.
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Veldig fint hotell. Veldig rent, rommet var fint med en boblebad og peis. Frokost var bra, det eneste negative var at det ikke startet til 7, og ifølge personalet hvis du er den første må du kjøre karet vann i ca 30 minutter for å få varmt vann. Annet enn det var det et flott
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Anmeldelse samlet inn i partnerskap med Best Western
Svar fra PocaterraMgmt, Director of Sales på Best Western Pocaterra Inn
Besvart 9. aug. 2018
Hello Alan T, Thank you for joining us at the Pocaterra Inn and leaving a kind review. We are happy to hear that the jetted tub and fireplace were highlights in the room. Our apologies for the lack of hot water in the morning and thank you for calling down. We hope to see you again soon and thank you for joining us for an even better experience next time around.
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Dette var vår tredje gang bor på hotellet, og det har ikke endret seg på den beste måten. Hotellet er alltid rent, stille, og ansatte er ganske hjelpsomme. Frokost er alltid frisk og potetene er topp. Langt en av de bedre kontinentale frokostene har vi spist. Det grønne
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Svar fra PocaterraMgmt, Director of Sales på Best Western Pocaterra Inn
Besvart 9. aug. 2018
Hello Rebecca R, Thank you for continuing to visit us, mentioning you were here for a third time. We sincerely appreciate you returning to our hotel multiple times for a repeat experience. Your kind comments regarding the cleanliness, quietness and staff efforts are very much appreciated. The Green Rewards Program is only available at our hotel, or those who have a similar program in place. We are happy to hear you were able to take part in the program and enjoy a coffee card in lieu of housekeeping service, on us. We look forward to welcoming you back again soon. Take care and all the best!
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Det er med sjokk og skuffelse at jeg skriver denne anmeldelsen. Vi booket hotellet for 2 netter for en uke siden. Jeg har dessverre glemt en pakke med luksus sminke på rommet da vi dro. Når vi kom tilbake for å plukke den opp noen dager senere, var luksusen sminke blitt stjålet.
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Svar fra PocaterraMgmt, Director of Sales på Best Western Pocaterra Inn
Besvart 27. jul. 2018
Hello Rebecca Stevens, You showed up at our Front Desk unannounced mid afternoon, immediately suggesting you wanted to call the police, stating we had stole from you; a fairly hostile approach. When our General Manager came out in the lobby to assist, you were clearly distraught and mentioned you were going to be calling the police. The General Manager, concerned, but feeling that we did nothing wrong, suggested to provide the phone number and assist if you felt that is the necessary course of action. She literally said that if you feel that is what's necessary, then do what you need to do as we feel we have done nothing wrong. We are here to help, and she would have been more than happy to assist with the investigation if that's what it had come down to. You left a bag at our hotel for 4 days and we were not contacted. Our housekeeping team stored it in their office, with the 3 posters rolled up to be included, inside the bag. When we presented the bag to you, it was then announced/discovered that it was missing two items (a foundation and a lipstick). You are making it sound as if we went into your room while you were an in-house guest and stole items from you, which is not the case. As soon as it became shared knowledge with the General Manager that there were still two items missing, she began the process of trying to reach out and contact every employee who may have seen or come in contact with the bag. After speaking to multiple team members no one could recall seeing the foundation or lipstick, just the bag with the posters rolled up in it, which was set aside. You spun a comment our General Manager made to sound racist, which was not remotely close to its intention. Instead, the General Manager was trying to only apply logic to the situation stating that we literally have no staff with your skin tone, meaning the foundation is rendered useless to anyone who would want it. It's quite obvious when someone has a foundation which does not match their true skin color, was the point. The General Manager does the hiring for the property and with one walk around, you will see staff of different sexes, ethnicity and sexual orientation throughout the entire property, across multiple departments. We are sorry to hear you were also disappointed in a "filthy dirty pool". However, the pool facility is a heated salt water pool which is treated both manually prior to opening and also closing with chemicals required to keep it clean. Over night, a salt water robot cleans the entire pool and is pulled out put prior to opening. Throughout the day, the pool is connected to a state-of-the-art program which monitors temperature, toxicity and filtration levels in real time. If any of the values are off, we are emailed and faxed immediately with the cause of concern reported by the system. We won the housekeeping award for having one of the cleanest properties in the Bow Valley. This award is not received by having a "filthy pool". Breakfast is often mentioned as a highlight for most guests stays. We are sorry you were not happy with the breakfast experience and we will pass on your concerns of the breakfast to the team. While we are close to main roads, we are happy to be a 5 minute walk away from the main traffic/congestion of Canmore. All hotels in Canmore have train tracks and a highway on either side of them. We are fortunate to be on the side that does not have train tracks, which can cause disturbances. We're sorry to hear you did not like the location of the hotel, but there are roads on either side of every hotel in town. The elevator was part of the extensive upgrade we put forth in our hotel this past winter. Pool facility, guest rooms, corridors and elevator were all renovated extensively.
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Alle bilderReisendeRom og suiteBasseng og strandSpiseForretningssenter og tilstelningslokalerFamilie- og lekeområder
Profesjonelt bilde utarbeidet eksklusivt for TripAdvisorBest Western Pocaterra Inn
The Executive Suite at the BEST WESTERN Pocaterra Inn
Profesjonelt bilde utarbeidet eksklusivt for TripAdvisorBest Western Pocaterra Inn
The King Room with Jacuzzi at the BEST WESTERN Pocaterra Inn
Profesjonelt bilde utarbeidet eksklusivt for TripAdvisorBest Western Pocaterra Inn
The Deluxe King Room with Balcony at the BEST WESTERN Pocaterra Inn
Profesjonelt bilde utarbeidet eksklusivt for TripAdvisorBest Western Pocaterra Inn
The Deluxe King Room with Balcony at the BEST WESTERN Pocaterra Inn
Oustanding Mountain Views
ForrigeNeste
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Are the pets allowed on any room or do you have designated rooms for guests with pets?
There are designated rooms for pets, and you need to book one of these. They are quite convenient for pet owners actually, the room we had was near an exit for letting dogs out and also in the hallway (not sure if deliberate or not) near a vent which created a low level of white noise which was actually appreciated as we had a dog that might have barked more if he'd been hearing footsteps, etc.
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Is the pool heated? Hoping for a warm pool
Is the pool heated? Hoping for a warm pool
Yes it is
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Sorry I missed this message. AllTop floor rooms facing the mountains have uninterrupted views.
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Hi! Do your suites have a sofa bed??
All suites have sofa beds yes
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123
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11
PRISKLASSE
USD 72 - USD 271 (Basert på gjennomsnittspriser for et standardrom)
OGSÅ KJENT SOM
best western pocaterra hotel canmorebest western canmorecanmore best western
TIDLIGERE NAVN:
Best Western Plus Pocaterra Inn
BELIGGENHET
CanadaAlbertaCanadian RockiesKananaskis CountryCanmore
ANTALL ROM
83
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