In June 2019 I started to organise what was meant to be the trip of a lifetime: a full family outing to Norway to chase the Aurora. I had booked originally through Booking.com with Roy Myrvoll (CEO of these apartments, part of a bigger portfolio) for the week 7th-14th March 2020. If that had happened, I probably would be writing a completely different review (I had read them). But I had to change dates to the 14th-21th March, so I cancelled and being me, I wrote to him explaining. He replied that I could book with him directly and he would give me the same apartment (ground floor). I paid him at the end of January 2020 through a transfer. First through Booking, then through emails and whatsapps, we had a very cordial exchange. Comes the 12th March and the Norwegian PM, with Covid in mind, closes the country down: no foreigns allowed in. Straight away, I wrote to him the first of three emails saying the obvious: why we couldn't go, and asking for a refund taking into consideration the extraordinary circumstances; they were all nicely spread (he could be ill, I thought, when I first didn't get a reply), but to this day: nothing. No one word: he has not even bother to answer me. I was prepared for a negative reply, but this?! I think I am still in shock of his behaviour, more after the tone of our prior exchange. It is never late to learn and warn others. And it's with this in mind that I am writing my first ever negative review (I tend to think there is always something positive to say; I'm afraid not in this case).…
Roy Myrvoll has refused to answer emails and provide a refund for the holiday we booked from 14 March that had to be cancelled due to the Norwegian government not allowing travel to the country. It’s vert sad that after a good exchange of emails before the holiday and a very nice feeling we did not even get the courtesy of a reply.
Piccolo appartamento, ma molto pulito, ben curato e molto accogliente. Si trova appena fuori dal centro di Tromsø, sopra al centro, raggiungibile a piedi in soli 10 minuti. È dotato di angolo cottura, microonde e bollitore, frigorifero. Bagno spazioso dotato di phone lavatrice e asciugatrice. È dotato di parcheggio gratuito proprio accanto alla casa. Si accede tramite codice che viene comunicato via mail dal proprietario. Consigliato!
Nous devions faire un séjour dans cet établissement et malheureusement nous n’avons pas pu y être à cause de l’annulation de notre vol. Nous avons demandé de décaler les dates de notre séjour pour éviter de le perdre (notre cadeau d’anniversaire pour info) après un oui, au moment de bloquer une autre réservation la réponse est devenue rapidement non.... ce n’est vraiment pas correct vis à vis des clients. Très déçu de l’établissement.
Ut av denne verden, veldig koselig, komfortabel, flott beliggenhet. Alt du trenger er her, buss utenfor døren eller 10 minutters gange til byen. Skjegg seng, gode håndklær, trenger bare ovnen og kjøleskapet rengjøres, vil absolutt anbefale og returnere.
Eier eller administrerer du dette stedet? Gjør krav på oppføringen din gratis for å svare på anmeldelser, oppdatere profilen din og mye mer.Gjør krav på oppføringen din