yes its offered at a fee

Yes

Dear Rupsp18, Thank you for your questions and we are glad that you asked. Please note below our response 1. Star Rating is a function of the ranking government organization. The rank does not in anyway dictate how much a guest pays to the travel agents for services. Also by either of the said levels basic hotel supplies are inevitable and this we do not compromise, its our standard since inception. 2. Certificate of Excellence is exclusively a preserve of TripAdvisor based on I believe cumulative guests feedback. 3. Service - We value our guest and by all means we ensure sufficient supplies of all guest supplies. We always ensure any request for additional supplies is expeditiously addressed. On the same independent guest reviews are available both on google & TripAdvisor platforms. 4. Wifi & TV are only available on the reception and that is how we advertise all over. We strongly protest your insinuation that we do not offer hot water or towels. This is absolutely incorrect and to the most malicious accusation based on unfound claims for a full refund on accommodation, whose allegations on investigations within & without were found wanting..

Hi Anup, Game drives are surcharged. Rates only include accommodation on FB basis. Thank you