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    Oaks Cypress Lakes Resort

    1 485 anmeldelser
    Nr. 8 av 14 hoteller i Pokolbin
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    15 Thompsons Rd, Pokolbin, Cessnock, New South Wales 2320, Australia
    011 61 1300 886 091
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    Gjester 1 rom, 2 voksne, 0 barnGjester 12
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    USD 200
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    1 485anmeldelser
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    Svært fredelig
    Min forlovede og jeg bestilte 2 netters opphold for å ta en titt på vingårder. Vi ankom sent på fredag kveld, sjekket det som var veldig glatt, deretter dro opp den svingete veien til vår leilighet (756). Jeg ble positivt overrasket over at vi hadde blitt oppgradering til en…
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    Dato for oppholdet: august 2014
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    Svar fra Phil S, General Manager på Oaks Cypress Lakes Resort
    Besvart 26. aug. 2014
    Thankyou so much for your feedback on your recent stay here at Cypress Lakes Resort, we are glad you enjoyed it. We are definitely in a superb location. At present we are looking at the refurbishment strategy for our villas, to ensure next time your stay with us is an even more memorable one. Look forward to seeing you again soon. Thankyou so much for taking the time to write your post.
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    +2
    En stor skuffelse.
    Vi booket en villa med to soverom for to netter. Beliggenheten var god og innredningen var fin. Før vi la merke til hvor skittent var stedet. Det var svart møkk over hele gulvet i inngangen, leppestift merker på brillene (vi måtte rewash alt), teppet var veldig åpenbart ikke…
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    Dato for oppholdet: august 2014
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    Svar fra Phil S, General Manager på Oaks Cypress Lakes Resort
    Besvart 9. aug. 2014
    Thank you for taking the time to provide feedback about your recent stay at Cypress Lakes Resort by Oaks Hotels and Resorts I was disappointed to read your comments around the cleanliness of the Villa. I have passed your feedback to our Housekeeping Supervisor to address the issues you experience during your stay with us. This is very concerning and I apologise for the issues not being followed up by the front desk. As per your ‘room tip’, you would be happy to know that we are in the process of putting together a refurbishment strategy for all of our Villas. We hope to have this rolled out with new furniture packages towards the end of 2014. On behalf of Cypress Lakes Resort team we do apologise for the inconveniences you and your guests experienced while you were staying with us. We appreciate the feedback and thank you for your post.
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    Utdatert og skuffende
    Vi bodde der i to netter og ble skuffet av rensligheten og tilstanden til suiten. Alt i alt, suiten var ganske utdatert og følte at det trengs en god navigere i. Den hagemøbler var vinglete og følte at det kan kollapse når som helst, badet hadde insekter på gulvet, og en av…
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    Dato for oppholdet: august 2014
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    Svar fra Phil S, General Manager på Oaks Cypress Lakes Resort
    Besvart 9. aug. 2014
    Thank you for taking the time to provide feedback of your recent stay at Cypress Lakes Resort by Oaks Hotels and Resorts. I was disappointed to read your comments around the cleanliness of your Villa. I have passed your feedback to our Housekeeping Supervisor to address the issues you experience during your stay with us. This is not our usual standard our guest to receive and I apologise for the inconvenienced this caused you and your guests. With regards to ‘bugs’ in the bathroom, unfortunately as we are located in native bushland setting, during different stages of the year they tend to find their way back into the Villa. Thank you again for your post and we do hope to have the pleasure of welcoming you back to our property in the near future.
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    Skuffende
    Vi bodde i 2 netter og 3 dager i en villa, 3 soverom og det var 4 av oss. Beliggenheten er perfekt som det ligger ikke langt fra et par forskjellige vingårder og omtrent 15 minutters gange. Men servicen på dette hotellet er veldig skuffende grunnet manglende oppmerksomhet og…
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    Dato for oppholdet: august 2014
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    Svar fra Phil S, General Manager på Oaks Cypress Lakes Resort
    Besvart 9. aug. 2014
    Thank you for taking the time to provide feedback of your recent stay at Cypress Lakes Resort by Oaks Hotels and Resorts. I was disappointed to read your comments around the cleanliness of your Villa. I have passed your feedback to our Housekeeping Supervisor to address the issues you experience during your stay with us. This is not our usual standard our guest to receive and I apologise for the inconvenienced this caused you and your guests. It concerns me to hear about your experience with our staff, and I will bring the issues you raised in our next weekly meeting, to ensure this does not happen again. Thank you again for your post and we do hope to have the pleasure of welcoming you back to our property in the near future.
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    Flott beliggenhet, men ...
    Vi bodde der i to netter og hva en vakker beliggenhet. Vi ankom lørdag ettermiddag og sjekket inn de ansatte var hyggelige og hjelpsomme. Våre 2 roms villa var velutstyrt og svært romslige, dessverre var ikke veldig rent. Gulvet hadde ikke vært feid eller støvsugd la alene…
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    Dato for oppholdet: august 2014
    Language Weaver
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    Svar fra Phil S, General Manager på Oaks Cypress Lakes Resort
    Besvart 9. aug. 2014
    Thank you for taking the time to provide feedback of your recent stay at Cypress Lakes Resort by Oaks Hotels and Resorts. I was disappointed to read your comments around the cleanliness of your Villa. I have passed your feedback to our Housekeeping Supervisor to address the issues you experience during your stay with us I do apologise for the inconvenienced this caused you and your family. I will also look into why when you bought the issue to the attention of the front desk, you did not receive a full clean. Thank you again for your post and we do hope to have the pleasure of welcoming you back to our property in the near future.
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    123456…65
    Albumkategorier
    Alle bilderReisendeRom og suiteSpiseBasseng og strandFamilie- og lekeområderForretningssenter og tilstelningslokaler
    View of the vineyards from the villa
    View
    Lounge room and heater
    balcony
    ForrigeNeste
    123456…37
    Hi we are booked into a 3 bed premier villa. Can anyone tell me what type of coffee machine is there? Thanks
    No, 2 bedroom villa we stayed in only had a kettle. Coffee was available near reception though, not sure of the price though
    0 stemmer
    Vis alle svar
    As a postscript to my post , I did book and pay for a Premier Villa! According to the response from the GM of the Hotel my Villa should have been refurbished. Am I due for a partial refund as I did not get the room I paid for? I did leave a message for the GM to contact me. Will be interested in hearing back.
    Tell them I said you should get a free weekend “Say the Doctor told you”
    1 stemme
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    hi Paul. was good to see that you responded to the cusotmer's complaint. will be glad to know you are looking into it. we have made a booking for two 2-bedroom villas on the 11th Juen to 13th so we are lloking forward to visitng your place and beautiful grounds. looking forward to meetign you. john chin
    Enjoy!
    0 stemmer
    I read somewhere that there are 3 pools. Are they spread across the resort. Are they all suitable for children?
    The swimming pool near the dining area is heated and has shallow and deeper water depths but not too deep for adults as well as a smaller kiddies pool. What is so appealing is that there were two separate shower areas. My husband used one right beside the pool and I used the super luxurious women's change room with lockers WCs and showers, just outside the entrance to the dining room. I advise taking plastic clogs or something to protect those of you like me with sensitive footsies, walking to/from the pool over the pebbly area. A handrail on the steps to the pool would help. Did not see any other pool but it is a HUGE resort.
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    Does the kitchen have a toaster?
    Hi Anna P, Yes we do provide toasters in all villas managed by Oaks. Regards, Ben Urkarnjanavilai Hotel Manager
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    PRISKLASSE
    USD 122 - USD 342 (Basert på gjennomsnittspriser for et standardrom)
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    cypress lakes hotel pokolbincypress lakes pokolbincypress lake resortcypress lakes resort
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    Cypress Lakes Resort
    BELIGGENHET
    AustraliaNew South WalesGreater NewcastleCessnockPokolbin
    ANTALL ROM
    200
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