I made a reservation through a booking website. Reservation was confirmed weeks in advance; no money was required as a deposit. I arrived about 7:00 p.m. on the day of my reservation; they say that check in is until 9 p.m. When I arrived, there was an employee standing behind a locked gate. When I told him my name, he informed me that they had sent me an email that afternoon telling me that they were all full. No explanation. No apology. No offers to help me find lodging. NOTHING.
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