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The Westin Wilmington

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Reisende (87)
Rom og suite (56)
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Full visning
66Nokså egnet for gange
Rangering: 66 av 100
18Restauranterinnen 1 km
10Attraksjonerinnen 1 km
306anmeldelser
4spørsmål og svar
0romtips
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Disse anmeldelsene er maskinoversatt fra engelsk. Vis maskinoversettelser?
Sjekket inn om 18.00 og hotellet var veldig fint. Innsjekkingen var enkel frisk. Vi hadde ikke en ekstern eller vaskekluter ringte resepsjonen mottok en unnskyldning og på døren kort tid etter med elementer
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Svært høflig personale, særlig Rhea. Hotellet var perfekt for min overnatting. Frokosten var fantastisk med deilig.temperaturen i restauranten var for kaldt men til slutt ble det ble løst.
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Jeg bodde på dette hotellet for et forretningsmøte vi holdt på hotellet. Hotellet er helt nytt med bare seks måneder under beltet. Du kunne fortelle at de ansatte var mindre erfarne med å gi den vanlige Westin opplevelse, men alt i alt, det var meget bra. Vi ble planlagt i en av
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Veldig mye likte dette hotellet. Jeg var bosatt i Wilmington for 37 år når vi flyttet til JAX strand. Tilbake til Larvik for en begravelse og booket på den nye Westin i havna. For en overraskelse. Det var en plettfritt eiendom med godt trent og svært høflige personale.
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Bodde her som en måte å bo sør for Philadelphia for å delta i en Philadelphia Union spillet uten å treffe bytrafikken. Hotellet var nytt, lett gangavstand fra Wilmington Riverwalk, og hadde en svært vennlig personale. Badet hadde bra dusj oppsett. Prisen var litt bratt, men
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Forrige
Do all rooms have bathtubs?
mine didn't. super big showerhead with great water pressure though.
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Yes. We had no issues receiving packages, be sure to tell front desk so they make a note.
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Let me start by saying we have travelled to over all the world. Being in the military, I have stayed in many hotels. In over 25 years staying in some small, remote location I have never had issue to write a review before , but I am writing this on the day we checkout on an overnight stay. Booked into their SPG which was to insure better service. Upon arrival we went straight up to our room to prepare for event we were attending. Neither of the magnetic keys worked. No problem, I will just go down and get desk to reset keys. I didn't see clerk that gave me keys, so I informed other individual. This individual seem a little irritated that I ask him, and questioned me about keys not working. He checked keys and stated nothing was wrong with them. He then called maintenance to go up with me to check door. As we returned to room where my wife was waiting, I swiped door and behold a gentleman and his dog were in room. I apologized and closed door. The maintenance man then apologized to me and my wife. He stated this should never happen and told us to remain and he would try find us a new room. We already wasted a half hour. He made a call to front desk via walkie talkie, then by phone. He then informed us to stay put and he would go down to check n situation. Another 15 minutes go by. He and desk clerk return and escort us to new room on other wing of floor. They both apologize and go on there way. Upon entered new room door strip was on floor, I informed house keeper down the hall who stated it was already reported. We didn't want to blamed for destruction of property. Pressed for time now, we then start to get prepared for event we were attending. My wife soon find out the toilet won't flush. We contact front desk again with the issue. The same maintenance man returns about 15 minutes later. After attempting to fix toilet, he informs us that he needs to check manual it. He stated that it works now but it going to take awhile for tank to fill up. I told him that was acceptable for toilet to not work properly. He apologized again and stated he would be back. I call down to desk and clerk offers me free wifi, I declined because I wasn't there on business and had no laptop. She then offers me two glasses of wine free of charge for inconvenience. After another 15 waiting, I decide to go ahead take shower and prepare for event. All the while toilet was still filling up and not flushing. After we got ready, we begin to head downstairs. This is when wine arrives. We sat them in room and head out without not even a sip. I went by front desk and informed them of continued problem. Desk clerk apologizes and I inform her of our disapproval but were pressed for time. I told her I would discuss with her upon our return. Some hours later into the evening, we returned to room without a fuss and toilet was still running and wouldn't flush. That morning when we checked out come to find out we were billed for the complimentary wine. The morning clerk did take the wine off of bill and I told her of our displeasure. It was a crowd of individuals trying to checkout, so I took the high road and asked for a copy of charges and name of general manager. For a new hotel that has been open maybe 7-8 month it is very unacceptable to operate like this. The property itself seem okay but I would have a hard time to recommend this hotel to anyone.
Although I was asked if I could "answer" a question. . . there is no question in this post. It is a litany of MANY things that went wrong with the couple's stay -- none of which should have happened. Westin should have charged them $0 for the unbelievably bad accommodations and service. Although I live in the city where this hotel is and have been to a class reunion there, I've never stayed in a room. I did notice some minor gaffs during our dinner (e.g., no salt or pepper on any of the tables), but nothing major. But it's obvious from this posting that the hotel has some serious managment problems.
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Thank you for your comments. I apologize if you feel we have not responded personally to each review. I can tell you that each review is responded to personally and uniquely and all reviews good and bad are shared with our staff to ensure they here the voice of the guest and know when they are doing well and when they need to improve. We do not use forms to respond to any reviews or inquiries. Unfortunately with most online reviews there is no means to contact the reviewers directly and address the concerns. We encourage you to contact us directly to address any concerns. Be well.
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PRISKLASSE
USD 155 - USD 328 (Basert på gjennomsnittspriser for et standardrom)
BELIGGENHET
USADelawareWilmington
ANTALL ROM
180
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