Arrived to a pleasant person to hand us an envelope with keys and area info. I had to ask ware the cabin was. Once at the rental there was several feet of snow on the steep walk way to the home that had not been shoveled "knowing we were arriving that day", I would have expected them to have at least a path to the door. When I called down to see if there was a snow shovel so we could do our own path I was informed that they had a hired snow removal service that would take care of that. However that never happened in our whole 4 day stay! Cabin was nice very cute and better than the photo's online. Was not disappointed in the lodging just a little dusty but that's no big concern. Heater went out day 2 of our stay. Handy man came to look at it and brought 2 space heaters to plug in. It was "negative" -3 that night so needless to say we all froze and the 3 children who were with me had a terrible night. No call from manager that evening or the next day to see how we were doing. Finally the HVAC person showed up to remedy the problem. Heat was back on! Huge snow storms that weekend and not once did anyone come to shovel snow from walkway or designated parking area. Quite disappointed with the lack of care from McCall Vacations, felt like there view on customer service was to just meet sub par standard but not to go above and beyond by any means. If you stay with them there cabins are nice but there service is NOT! Expect to do most anything that you would think comes standard with your stay yourself!…
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