Good staff and coordination with guess is in proper manner

I believe you should have taken up the issue with the General Manager of the hotel during your stay.

The room we stayed did not have a bath tub. Lu Lu mall is about 4.5 Kms from the hotel but the duration depends on the traffic so much more than the distance if you see what I mean! The best beach is probably around 20- 30 minutes from the hotel, I may be wrong here. There is so much to see depending on what your likes and interests are. Fort Cochin offers a lot - the Chinese nets, the Dutch palace, the Jewish synagogue, the Jewish town, the Kathakali performances etc. All at least 30-40 minutes from the hotel I reckon. A ferry trip which the locals use to commute is also worth a ride. Hope this is useful.

Answering ur questions in three parts. 1. Yes there are lot of restaurants around Edappally (Holiday Inn location). What I do is I turn on the Trip Advisor app and search for restaurants in the locality. You can read reviews and ratings and choose the best. With the photos in the app, you can choose the right ambience and the right kind of food of your choice. And as rightly pointed out by other friends, Lulu mall has hell lot of options. Local eateries and Lulu mall food court are almost priced the same. I say almost because few of the food courts are expensive. A roti curry combo would cost you around 120-150Rs. 2. Since that is the prime city, rickshaws are readily available. But I would suggest you to take an Uber or Ola. They are cheap as an auto, maybe even more cheaper. They will pick u up within minutes. They dont charge return fares. You get a fare estimate as well. Also in Uber, you refer friends and you get 50Rs. for each. Use them for your ride. 3. If you are looking for a tour within the city, you have MG Road for shopping, Marine drive, Kaloor Stadium, Lulu mall. There are many other places as well but all are more or less the same. Then you have Fort Kochi, which is the old cochin. Lot of eateries with choice of different delicacies like French, Portuguese, Japanese, European dishes. Some locations with historic importance, some movie shooting locations, beach side view etc. This is Cochin. Others can add if I have missed out any location. It's going to cost you some money, if you choose a local cab option. If you want a person to explain you all these places, go for local cab which is expensive. If you just want to visit them, take an Uber or Ola for all these locations. Cheap and best option. Take Uber, go to a location. Roam around. Take next Uber. Hope you find it helpful. Have a good stay.