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Ramada by Wyndham Cold Lake

Reisende (10)
Rom og suite (32)
Spise (5)
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Frokost inkludert
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HOTELLSTIL
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Anmeldelser og mer
247anmeldelser
60bilder
1spørsmål og svar
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Vurdering fra reisende
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  • 75
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Disse anmeldelsene er maskinoversatt fra engelsk. Vis maskinoversettelser?
Alt i alt veldig bra opphold. Rommet var rent, klimaanlegget var bra. Rommet var satt opp for business og badet rent
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Anmeldelse samlet inn i partnerskap med Ramada
Svar fra Reena_WFD, Owner på Ramada by Wyndham Cold Lake
Besvart 18. sep. 2014
Dear Guest, Thank you for your fantastic review of Ramada Cold Lake! We are always thrilled to hear when our guest has had a positive experience at our hotel. We hope you will stay with us again in the future so we can continue to provide you with good service. Warm regards, Reena Sandhu
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Den nye daglige lederen og de ansatte har tatt et langt steg tilbake dette hotellet til et flott sted å bo der igjen. De ansatte er veldig vennlige og kunnskapsrike. Hotellet er veldig rent igjen og frokosten er flott. Dette er et hotell jeg vil definitivt tilbake til på
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Anmeldelse samlet inn i partnerskap med Ramada
Svar fra Reena_WFD, Owner på Ramada by Wyndham Cold Lake
Besvart 19. sep. 2014
Dear Guest, Thank you so much for sharing your review of Ramada Cold Lake with the Trip Advisor community! We are so happy to that you enjoyed your stay with us and felt as though our staff provided you with excellent service. We hope that all guests leave us feeling they received the highest level of service. We are looking forward to your future visit to Ramada Cold Lake and hope to exceed your expectations yet again. Warm regards, Reena Sandhu
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Jeg var veldig imponert over oppholdet mitt. Personalet var svært vennlige og rommet var veldig rent. Jeg hadde et problem med telefonen min og det ble raskt løst når jeg nevnte det til ansatte!! Jeg kunne ikke skrive ut fra datamaskinen i konferansesenteret, men de ansatte
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Anmeldelse samlet inn i partnerskap med Ramada
Svar fra Reena_WFD, Owner på Ramada by Wyndham Cold Lake
Besvart 19. sep. 2014
Dear Guest, We are so thrilled to read your wonderful review of our hotel, Ramada Cold Lake! We strive for all guests to be treated to the high level of customer service you received and feel more motivated to excel when we read reviews like yours. We are looking very forward to your future stay with us and hope that you will have another fantastic stay with us soon. Warm regards, Reena Sandhu
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Booket 1 natt, samme dag som forventes å betale toppdollar og det var det eneste jeg kan si med dette hotellet som gikk som forventet. Stedet er drevet av olje og gass arbeiderne og de suge du vurdere kloke og gir deg Ingen kundeservice. Innsjekkingspersonalet i resepsjonen så
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Svar fra Reena_WFD, Owner på Ramada by Wyndham Cold Lake
Besvart 19. sep. 2014
Dear Guest, Thank you for sharing your experiences at Ramada Cold Lake. Your feedback is valuable to us and we will definitely take it into consideration to improve the standards of our hotel. I apologize sincerely that our hotel was not up to your standards and that you felt that you did not receive good value for your money. It is true that we do have a number of oil workers staying with us at any given time; however, we do our best to ensure that the common areas stay clean despite the boot marks left upon their return from work. We are currently in the process of providing renovations to our guest rooms to fix some of the problems that have arose over time-- eg, cracked tiles and paint touch-ups. These are common problems that all hotels with a high volume of guests experiences, and please rest assured that we are working on it. As for the customer service you received during your stay, I am very sorry to hear that you were not accommodated well by our staff. Our front desk staff undergoes regular training to provide excellent customer service to all guests, but it is clear that you did not receive this. I have mentioned your review to our front desk staff as a reminder that guests must always be greeted with a smile and attended to immediately. Thank you again for your review-- I hope that you will consider staying with us again in the future to track the progress that we have made from your last stay with us. Warm regards, Reena Sandhu
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Rommet mitt, spesielt badet var skittent, strandhyttene eller spy ved min seng. Rommet og gangen oversvømt kjører fra håndtaket. Rommet ble oversvømt, alle elementer og byttet rom på 4:30am, gjenstander ødelagt og skylles ut i badekaret. Morgen personalet i resepsjonen var
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Anmeldelse samlet inn i partnerskap med Ramada
Svar fra Reena_WFD, Owner på Ramada by Wyndham Cold Lake
Besvart 17. sep. 2014
Dear Guest, Thank you for taking the time to share your experiences at Ramada Cold Lake. We welcome all guest feedback and use to it help us improve our practices and procedures at the hotel. I apologize that your stay with us was not a pleasant one. Your situation was atypical due to the flooding accident, which has not been a problem that we've dealt with before at our hotel. Our front desk staff is trained to inquire about the details of such an incident with the guest in order to gain a better understanding of what happened. This is a way to protect the property from anyone causing deliberate damage to a guest room. I am in no way being accusatory towards you and feel terrible that you were involved in this situation during your stay. However, it is hotel policy to involve the RCMP if a situation involving damaged property is encountered. As for your attempts to make contact with the General Manager and the Head Office, the General Manager has informed me that she spoke with you the next morning regarding the incident and provided you with the Head Office phone number. Head Office is always available to address guest concerns and I'm sorry that you were not able to reach them. Again, I apologize for what happened and hope that this isolated incident will not result in unfair judgement of the hotel facility itself. Warm regards, Reena Sandhu
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Forrige
Albumkategorier
Alle bilderReisendeRom og suiteSpiseBasseng og strandForretningssenter og tilstelningslokaler
Bilde levert av ledelsenRamada by Wyndham Cold Lake
Accessible 1 king bed, non smoking, microwave, mini fridge, dining table
Bilde levert av ledelsenRamada by Wyndham Cold Lake
2 queen size beds, non smoking, microwave, mini fridge, dining table
Bilde levert av ledelsenRamada by Wyndham Cold Lake
1 king bed, non smoking, microwave, mini fridge, dining table
Bilde levert av ledelsenRamada by Wyndham Cold Lake
Kitchenette room, 2 king bed, non smoking
Bilde levert av ledelsenRamada by Wyndham Cold Lake
ForrigeNeste
1234567
ForrigeNeste
11
PRISKLASSE
USD 73 - USD 89 (Basert på gjennomsnittspriser for et standardrom)
BELIGGENHET
CanadaAlbertaCold Lake
ANTALL ROM
108
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