There was no concierge due to COVID but they did give me a voucher to have a hot breakfast in their restaurant.

Hi There. This was very important to us as we were there to go to MD Anderson’s Cancer Center which required a C19 test with hotel quarantine for 2 days until our Appt. I’m told (by Mgmt) this hotel is the ranked the 4th cleanest Westin nationwide. The reason we spoke to Mgmt was upon our return from the C19 test we were greeted by Housekeeping in our room when we had the Do Not Disturb on the door. This is a BIG mistake on their part however, they’d seen a previous review (for another hotel but they mistakenly thought it was regarding our stay there) where we entered a hotel room with a previous guests clothing and other unthinkable issues during C19. The Head of Housekeeping immediately came to our door apologizing and taking full responsibility for her crew for entering a room with a DND tag displayed and proceeded to explain she’d seen our complaint and was appalled so she immediately sent her crew to clean the room properly as they pride themselves on being ranked as the 4th cleanest Westin nation wide. It was not ok the staff doesn’t abide by DND however I was told this would be followed up with a full staff meeting to ensure it is understood. Outside of that unfortunate issue the hotel is maintaining strict C19 guidelines. If you book a standard room it is quite small, but sufficient entif staying a night or two however if your stay is longer call upon booking and request a room with a kitchenette. They also offer a medical rate if you’re there for treatment

Sorry, I usually never do anything and always use a credit card.

Thank you for sharing your question on TripAdvisor! Sounds like you're planning an exciting trip to Houston and we love that you are considering Westin Houston Medical Center as part of your stay. As one of the newest hotels in Houston, our Associates are quickly becoming known for delivering exceptional service to every guest! With one-of-a-kind views of Houston's most prominent skylines and our relaxing vibe, we're confident you'd be pleased with your stay at our hotel. For the health and safety of our guests and all our Associates, we are proudly at "Work Safe" company and adhere to the guidelines as set by the CDC, Harris County Healthy & Safety and Marriott International. We look forward to having you as our guest soon!

Hi Dguidry23, Thank you for your question! All of the extended stay king suites have separate, deep soaking tubs along with glass rain showers in our luxurious and spacious bathrooms. We hope to have you as a guest soon! Please let us know if you have any other questions. Sincerely, Courtney Glover Westin Marketing Manager