Dear Henrik,
We would like to thank you, for having stayed with us. As a constantly growing business of 30 years we have the utmost respect and care for our customers, as they are the ones who have been supporting us all these years, and are always receptive to their feedback and remarks. However we feel that in your case your review stems from the bare fact that your sister and her roommate had to pay for the damage they caused to the room they stayed in, rather than your overall experience of our hotel.
I would kindly like to remind you that the only things you had from our bar were drinks and not food, you had no Greeks with you, and our staff never backstabbed you in any way. You paid for the A/C because that’s the rate plan used by your travel agency, and you were very well aware of that when you made your booking. I would also like to remind you that the cost of repair of the damages caused to the rooms and their equipment by the guests, have to be paid by the guests in all hotels around the world. You were by no means overcharged in any way, and we did our best to explain that to both you and to the tenants of the room.
We are really sorry that doing the right thing had such a severe impact on your holidays and your experience in our hotel, and was the source of the bad ratings and all these false accusations by you and your friend. We do however like to remind you that it was the tenants’ responsibility to pay for the damage, and that they would have to do so in any hotel around the world.
Our kindest regards and wishes