Slitt og fuktskader - Mimosa Resort & Spa

Dear Annikenhome,

Before all, we have to apologize for any inconveniences which happened with your family during you stayed with our resort. However, please let us explain in term of us which we tried the best to solve any problems as much as we could as following:
-Expensive. We would like to inform you that your room type which you booked in the 1st time was ‘Jacuzzi Family Pool Suite’. It is the best room type for a family with 2 bedrooms, 1 living room and 1 private pool. Its space is 140 square meter. Then, rate of this room is the highest among other rooms types. However, rates depend on travel seasons which your period was in medium season. Rate is not high as High or Peak season; however, it is not low as Low season. Besides, you asked to move to another room type which we accepted it and offered discount for this downgrading room because we tried to support you as much as we could.
-Worn, Musty, Rotten. We would like to inform you that your stay period is in Monsoon season every year which there is always raining and high wave in the sea. When there is raining, it makes any rooms have moisture. Moreover, almost furniture in our rooms made of Teak wood. They are easy to have smell when the air is full of moisture. It was the main problem to make some guests think the air be musty and rotten. It is an inconvenience from the nature. A way to solve this problem which we did was putting ‘Camphor’ in the wardrobe of each room. Its benefit is to absorb the moisture in the air. However, putting a lot of quantity may make the air be too dry. Some guests may feel the air not fresh. We have to apologize about this if a solution which we did was not good enough for some guests.
- Poorly Maintained. Our staffs asked your family every day since you stayed in the 1st day with us about any problems which you had, and we tried the best to fix them for you as soon as we could. However, we did not get any comments about Poorly Maintained which you wrote in this review from you during you stayed with us. Sincerely, our resort was established around 10 years; then, there are some old parts from usage. However, we always fix any to be in good condition which almost facilities are in the good condition. If any are not in good condition and we know, we will try to fix them as soon as we could. However, some we may not know if guests do not inform us. It is why our staffs have to ask any guests every day whether they have any problems for their stay. If they inform us about the problem, we will fix it as soon as we could. If guests inform some in their rooms be dirty, those some will be cleaned within that day. If they have but not inform us, we cannot fix because we do not know about them.
-The pictures. We can guarantee that ALL photo and picture which are shown in any websites are from the real, not from the photoshop or faked picture. However, we have to choose the best day and best time to take a photo of each place. For a sample, we have to take a photo of our beach in the sunny day and low tide in the sea. When guests stay in Monsoon period which there is raining, high tide and strong wave in the sea, guests will not see a picture as they see in the website.

By the way, all which we write is just for informing in term of the resort which we do not want to decline in any which they may be not good enough in term of guests.

We always try the best to make our guests be happy as much as we could. However, we have to apologize if you have not yet been satisfied with any which we did and supported you during you stayed.

Best Regards,

Mimosa Management Team