Dear customer,
First of all, we would like to apologise to you for not answering you in your own language. We are replying in an international language to make ourselves understood.
We are pleased that you found the place and the food excellent however, we are really disappointed that our staff members did not show the usual level of professionalism.
Please be assured that this is not a usual occurrence at the beach club and we do hope that we have the chance to welcome you back in the future.
With very best regards from all the team here