Dear Mr. /Mrs. C
First of all, I would like to thank you very much for having chosen the Melia Benoa hotel. We are happy to see that you found our property with a good relationship between value and money and , also, that you have enjoyed your vacations and that the hotel and service have reached your expectations.
In the other hand, we are sorry about the inconvenience of the trees in the pool and that you have found difficult to find a sun bed under the sun, many of our customers prefer to be in the shade, so we have to have areas with and without sun, also the trees is a good way to provide shade naturally, without umbrellas. However there are also sun areas.
Finally, we have tried to understand your comment but, sorry, if we have misunderstanding something. We hope to have soon the occasion to welcoming you again.
Receive a war greeting from Bali.
Sonia Monroy
Guest Experience