Dear Gegis,

I would like to thank you and for choosing Hotel Birks Montreal for your recent stay in Montreal.

I also would like to sincerely apologize for the inconvenience you experienced with your stay with us. Thank you for making us aware of the inconveniences you went through.
Hotel Birks Montreal is committed to providing our guests with the highest quality services and facilities. When staying with us, we want our guests to enjoy the peace and comfort of their home away from home. Although we are not perfect we believe in addressing our problems immediately without fail and I believe that is what will make us strive to achieve the level of service that our guests deserve.

The great majority of our guest leave with a very positive memory of their stay, unfortunately we dropped the ball on your occasion and for that I would like to extend our apologies on behalf of everyone at Hotel Birks Montreal.

I would like to sincerely apologize for the experience you had. We work closely with our housekeeping department to make sure that all our bedrooms are inspected and cleaned properly at all times to make sure all guests enjoyed their experience. Although the issue you have experienced is unacceptable, please understand that I fully agree that it is not excusable.

I unfortunately, cannot change the past, but I can assure you that I will follow up with our team to make sure that procedures are followed so our guests do not feel like the department is lacking consistency. We sincerely regret we fell short of our goal in this instance. Hotel Birks Montreal is committed to providing our guests with the highest quality service and facilities.

I really hope to welcome you again to banish the unfortunate memory of your past stay and replace it with the high levels of service we strive to provide.

Best regards,

Lucie Manceau
Rooms Division Manager