Napaka unattentive ng mga staff nila, naka ilan tawag na kami pero walang lumalapit samin, nagkkwentuhan lang sila. at ang tagal iserve ng food na inorder namin. ganyan ba ang 5-star hotel na sinasabi niyo. very poor sevice.
Dear KathLagman,
It seems we have failed to serve you the way you deserve. That is unacceptable. From the moment you walk into our restaurant, it is our responsibility to give you the best possible experience and deliver what we promised. Clearly this time around that was not the case and for that we are sincerely sorry. I am looking into the situation and taking the necessary steps to correct it going forward.
We know apologies don't fix the past. Please give us a second opportunity to show you what we are truly made of. Please give us a chance to re-gain your loyalty. We will ensure to improve based on the feedback you shared with us.
Sincerely yours,
Faith Rodriguez
Service Manager
High Street Lounge
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