Morsomt sted hvis man er glad i kjendiser og ønsker å ta en nærmere titt på dem. Dessverre er det altfor mange folk på et sted og køene er uendelige. Er umulig å ta bilder uten å få med andre turister på «kjøpet».
Dear ICHovde,
Thank you for taking the time to share your experience on Trip Advisor. We have a strict capacity management system in place to ensure that we do not become over crowded. During peak times we do welcome a larger volume of guests to the attraction however, we will never exceed the capacity of the building and we are sorry that you found it particularly busy during your visit.
We do hope that you were able to enjoy parts of your visit to us.
Kind regards,
Emily
Hadde nok for store forventninger til Madame Tussauds, hadde sett for meg mer settinger. Veldig mye støy, og togturen var ren tortur. 4d kinoen var en opplevelse, er nok mest for de unge, men grei nok.
Dear Trude R,
We appreciate you taking the time and trouble to share your thoughts as we always consider any feedback that helps us to improve the service we provide for our guests.
We are very proud of our rich history and hope to share this with our guests, while also updating and adding to our attraction to appeal to a wide range of visitors. We listen to guest feedback and constantly strive to create memorable experiences, so it is disappointing to read that we did not wow you when you visited us.
We do hope you were able to enjoy certain aspects of your experience at Madame Tussauds.
Kind regards,
Jake
Guest Experience Team
Madame Tussauds London
Gøy å se alle figurene av kjente personer. Utrolig bra laget. Anbefaler å være der tidlig før det blir for folksomt.
Dear 638j_rgenb,
It is always a pleasure to receive such a glowing review of our attraction, thank you for taking the time to share your experience with us. We are delighted to read that you had a truly fabulous experience at our world famous attraction!
We look forward to welcome you back to the world of glitz and glamour!
Kind regards,
Skye
Guest Experience Team
Madame Tussauds London
Book tidspunkt på forhånd dersom du skal dit!! Vi kjøpte billetter på forhånd, men fikk ikke beskjed om at vi måtte booke tidspunkt. Da vi kom dit møtte vi en kø lengre enn lang, som ikke beveget seg serlig fort. Vi prøvde å oppsøke hjelp hos de som jobbet der, men fikk veldig dårlig informasjon. Håpløst!!
Dear 10jawo123,
Thank you for visiting us here at Madame Tussauds London. We always appreciate receiving feedback from our guests so we can find out more about their Madame Tussauds experience.
We are sorry to read that you were disappointed that you had to wait before your entry time. We welcome thousands of guests from all over the world each day and have capacity limitations which is why we will offer the next available timeslot. For this reason, we strongly recommend purchasing tickets in advance from the official Madame Tussauds London website to minimise any waiting times.
We do hope you were able to enjoy certain aspects of your experience at Madame Tussauds.
Kind regards,
Jake
Guest Experience Team
Madame Tussauds London
Vi (ett barn på 11, en på 21, meg på 49 og mor på 70+) tok en dagstur til London sentrum for å besøke Madam Tussauds og kanskje litt shopping etterpå. Da vi kom til Madam Tussads skjønte vi fort at dette ville ta tid. Vi måtte først i kø 1 for og kjøpe billetter også i kø 2 for å komme inn. Begge køene var nok ca.30 meter så totalt 60 meter kø venta oss. Da var klokka 10.45. Da vi nærmet oss slutten på kø 1 kom det en jente og lurte på om vi ville betale med kort, ja sa vi. Da ble vi vist forbi alle de andre inn til ett rom med sikkert 20 betalingsautomater og vi var der alene! Vi ble vist videre til en annen inngang så vi gikk forbi mange andre i kø 2. Veldig merkelig men vil jo tro at hvis flere viste de kunne kjøpe biletet med kort og gå forbi alle i køen så ville dette gå fortere. Besøket var bra veldig morro og se på alle voks dukkene, kjempegodt lagd. Det ble ikke tid til mer denne dagen så shopping får vi ta senere. Det lønner seg å ta t-bane, veldig mye trafikk i gatene.
Dear Trond H,
Thank you for your review on Trip Advisor. We appreciate you taking the time and trouble to share your thoughts as we always consider any feedback that helps us to improve the service we provide for our guests. I am sorry to see some of the negative points that you have raised about your visit. We are a premier London attraction and we hope to deliver a truly memorable premier experience! We do hope you were able to enjoy certain aspects of your experience at Madame Tussauds however, if you would like to discuss your feedback in more detail then please contact us at guest.experience@madame-tussauds.com.
Kind regards,
Emily
