Ordinært og kjedelig - DoubleTree by Hilton York

Dear Kjeros,

Thank you for taking the time to send us a review. We’re very sorry your experience at our property wasn’t up to our usual high standards.

First of all, it gives me great pleasure to know that you were warmly welcomed to the hotel by Hotel staff.

I offer my sincerest apologies for the less than satisfactory experience that you had with your meal on this occasion. I understand how disappointing it must be when the quality of your meal is not equal to that which you expect, and please rest assured that this is not the lasting impression we wish to leave with our valued guests.

We have since addressed the issue with our Executive Chef and the team to ensure that highlighted issues are rectified and fully operational for our guests’ enjoyment.

At Double Tree by Hilton York, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.

I hope you feel able to visit again to that we may restore your faith in Double Tree by Hilton York.

Thank you for using TripAdvisor,

Kind regards,
Matthew Gundy
Operations Manager