Thanks for getting in touch. We’re disappointed to hear you didn’t fully enjoy your experience here at Guinness Storehouse. We are housed in an old fermentation plant, and all tours take place in our visitor centre. Unfortunately, there is no access to the working brewery. However, at the Storehouse we aim to take visitors on an unforgettable and a magical journey deep into the heart of the world-famous Guinness brand and company through videos, installations and interactive elements such as Guinness Academy and the Tasting Rooms. Your admission ticket gives you full access to all features within the Storehouse, as well as a pint of Guinness in Gravity Bar. Nonetheless, we appreciate your review, and take on board all customer feedback.