First of all, I'd like to thank you and your group for choosing Frog XVI for your event, it was a great pleasure to host you the other day. I'm really happy you enjoyed the meal and the service. However I understand that the level of sound was too loud for your group and I'm sorry we weren't in a position to turn it down on this occasion. On Thursday nights we host a DJ, and a lot of our customers really enjojy the party atmosphere. I'm deeply sorry that this was not convenient for your group, and we should have warned you of this when we were arranging your event. I have written personally to your group organiser to discuss this in more detail and check that your party were satisfied despite the volume. From now on I will ensure we explain our music policy to any new groups who want to reserve a space in our pub during the evenings. Thanks again for choosing Frog XVI, and for taking the timle to leave feedback on Trip Advisor.
Kind regards,
Thierry