Dear Adrian H,
Thank you for taking the time to share your feedbacks.
We are sorry that your stay did not live up to your expectations.
In order to provide you the best answers and to take the most appropriate corrective measures, may I ask you to send me more details concerning your stay (your room number, dates of your stay, etc.) and the inconveniences you experienceed by mail at h2175-qm@accor.com?
Please be ensured that the quality of our service and the satisfaction of our customers are our priorities.
We are looking forward to your reply.
Best regards, Eric Rajaud