Mareritt - Hotel Splendid Cannes

Dear Guest,

We thank you for posting your comments regarding your stay at the Splendid. However, we regret that your experience didn't meet your expectations. We just wanted to point out that you reserved a standard room, our cheapest proposition, which however meets all the requirements in size of a 4 stars structure. You asked the receptionist to be upgraded to a bigger room, but at this time you never mentioned that you found some dirt in your room. When you were offered a bigger room with a small additional charge, you refused. It was only in the morning that you mentioned that the room was not perfectly cleaned and decided to leave. You were proposed to be refunded of the night that you did not use and we did all the steps with Agoda in order for you to be refunded. At this time, we did not have any confirmations from Agoda, so you should contact them again saying that we do agree to refund you of this second night.
We hope to have the opportunity to restore your complete confidence in the Splendid Hotel.
Kind regards,
The Manager