Forventer at hotellrommene på et slikt hotell har egne baderom. Her får man derimot bare noen glassvegger rundt toalett og dusj med vask rett ved siden av senga. Rommet opplevdes svært billig med tanke på prisen, men med veldig fin utsikt over Berlin.
Dear Departure627349,
Thank you for your open and honest feedback. I am sorry to hear that your stay at our hotel did not meet your expectations. Please be assured that your feedback has been passed on to the departments concerned. To make our rooms look brighter, we went for an open, translucent model in the design. We are very sorry that we could not meet your taste. Our Junior Suites have a completely separated bathroom. Maybe this room might be better for you the next time. Nevertheless, we hope to welcome you back to convince you after all.
Sincerely yours,
Sophie
senga er for liten til to personer, det er glassvegger inn til både toalett og bad som er helt gjennomsiktig . surt personale. og dårlig frokost . spesielt restaurantgen i andre etasje var forferdelig. som ei gammel norsk veikro.
Dear 746trond,
Thank you for your open and honest feedback. I am sorry to hear that your stay at our hotel did not meet your expectations. Please be assured that your feedback has been passed on to the departments concerned. To make our rooms look brighter, we went for an open, translucent model in the design. We are very sorry that we could not meet your taste. I think one of our Junior Suites might be better for you the next time. There we have a completely separated bathroom. Nevertheless, we hope to welcome you back to convince you after all.
Sincerely yours,
Sophie
Et hotell sentralt plassert i Berlin. Bra beliggenhet. Enkel og grei standard. Fin frokost. Eneste å kritisere må være ventetiden på heisene under «rush hours» samt begrenset ytelse på air-condition på rommene gjennom natten. Greit da å kunne åpne vinduene og utnytte den naturlige ventilasjonen.
Dear Rune J,
thank you for taking the time to share your good feedback. For security reasons, the windows in the rooms go only on tilt. We hope to welcome you back to our hotel very soon!
Sincerely,
Sophie
Så sant du ikke elsker å stå i kø, finn ett annet hotell. Kø i innsjekk i en lobby full av reklameplakater, laaaaang kø i heis, kø til en frokost med dårlig utvalg. Ok senger, null minibar og elendig bad.
Beliggenhet er bra men det fins andre hoteller i nærheten.
Dear Anita M,
Thank you for your open and honest feedback. I am sorry to hear that your stay at our hotel did not meet your expectations. Please be assured that your feedback has been passed on to the departments concerned. I hope you will give us a second chance to prove ourselves and offer you the same nice stay as many guests have had before you.
Sincerely yours,
Sophie
Anbefales ikke under korona, da det er ingen tiltak mot dette.
Ingen antibac eller rengjøring av fellesarealer som heiser, benker eller under frokosten. Hvor flere besøkende oppholder seg, det var ingen maks grense. Umulig å holde 2 meter som de anbefaler gjestene å holde. Helt umulig. Lange heiskøer, og defekte heiser
Dear abbas050821,
thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely
Sophie
