Dear Daniele D, thank you for your review. We are happy to read that the location was ideal during your stay. We are very sad to hear about your experience with our staff; big part of their job is actually to help you with anything that you would like to know about the hotel and the city! We are certain that big part of our staff will make an effort to help our guests and make them feel comfortable at all times, so sorry to hear that this was not the feeling you got when you were here! We hope that you still enjoyed your stay and had a good time in Amsterdam. All the best and kind regards, your MEININGER team Amsterdam Amstel