Dear Osmasen,
Thank you for taking the time to share your feedback with us.
Unfortunately, we are sorry to hear that your experience was of not the normal Hard Rock high standards.
Regarding the waiting time, we always encourage our guests to make reservations online as it considerably decreases the waiting time.
Our Cafe is located in an 18th century UNESCO protected building, and thereafter it might give the impression that is old. However, the fantastic location on the Grand Place, completely makes up for it.
We hope to welcome you again and give us a second chance.
All the best,
the HRC Brussels team