Dear Guest "Svein_T",
First of all I would like to apologize for not being able to respond on your native language.
Thank you for choosing Pestana Casino Park and I appreciate that you took the time and effort to share your experience with us and sincerely apologize that we did not meet your expectations in certain areas.
I am sorry to read tha our AC offerings didn’t please you. I have shared your constructive feedback with my team as we continue to strive to not only meet but exceed our guests’ expectations.
On a positive note, I am very glad that you have enjoyed our location, pool areas, the size of your room and our breakfast.
When your travels bring you back to Madeira, I look forward to welcoming you back to stay with us again.
Kindest Regards,
Fernando Carriço
Unit Manager