Good afternoon and thank you for choosing Aegean Pearl and for posting this nice review of our Hotel. We are very glad to hear that you enjoyed Aegean Pearl, its location by the sandy, blue-flag beach and within walking distance from the centre and Old Town, your room, its ocean views and the caring approach of our hospitable staff to customer service. We regret that you were not satisfied by the quality of food offered at our buffet. Guest satisfaction is a top priority at Pearl Hotels, and we take every effort to provide the best quality of food and food ingredients, with a focus on local Cretan produce, while constantly checking all quality standards as well as the feedback we receive from our guests. The vast majority of our guests on all media/review platforms express a very high level of satisfaction. However, we understand that offering high quality services is not a standard but a constant process and, if possible, we would truly appreciate some feedback - i.e. a brief specification of anything that did not match your expectations. Once more, thank you for your nice review as well as for your public recommendation of Aegean Pearl, which is a honour for us. Should you plan to travel to wonderful Crete again some time, we hope we will have the opportunity to welcome you back to the Aegean Pearl of Rethymno some time in the future. With our best wishes and sunny greetings from Greece.