Dear Guest,
Thank you for leaving a review of your stay with us, we appreciate your time taken.
Your stay did not start as we would have ever hoped - it was miscommunication between our departments which caused the issue at check-in, and we apologize for that. Although, good to hear you enjoyed the drinks in the bar meanwhile waiting for the room to be prepared.
The Air Cooling unit does only goes between 20-25 degrees, as it is a Air Cooling unit. This unit is nowhere near as powerful as an Air Conditioning unit, but uses significantly less power and is a much greener choice. We do provide fans in the Reception, if you find it too hot in the room, and I hope it was offered if you came by the desk.
Good to read you enjoyed the breakfast too, it is important to stock up on a good meal before exploring Copenhagen.
Thank you once again, and we apologize for the experience at check-in. I also apologize for the delay in response.
I do hope you all enjoyed your time in Copenhagen, and that you experienced everything and more than what you had planned.
Kind regards,
Samuel Malpiedi
Front Office Shiftleader