Thank you very much for the review of your recent stay at our hotel.
Your feedback is extremely valuable to us, as we strive to improve with each and every stay.
We regret to hear of the issues experienced with regards to the standard of your room and the door-lock. I would like to offer my sincerest apologies, for not having provided a satisfactory service throughout the entirety of your stay. This is not the impression we wish to leave our guests with.
Could you please contact me, so I could follow up on the compensation?
I hope your return journey was a smooth one, and that we will have the pleasure of welcoming you to Copenhagen once again.
Martin Normann Clemmensen, Front Office Manager