Dear guest,
First of all, let us thank you for your feedback about the time spent in our hotel.
We appreciate you taking the time to write a review about your recent stay with us and regret sincerely that it did not meet your expectations.
We would like to say that we felt sorry that you had to face this situation, but we hope that all the other facilities in our hotel brought you much more pleasant emotions.
We hope that this incident will not leave you only negative impressions and we believe that by giving us another chance, you will not be disappointed.
Kind regards
CRM MANAGEMENT