Thank you for taking the time to provide your feedback.
We appreciate your choice to stay with us as a pit stop on your way to Sydsjælland. We understand the importance of a convenient location for travelers, and we're glad that our strategic position near the E6 was suitable for your journey.
We apologize for the inconvenience you experienced during the check-in process. Our aim is to provide a seamless and efficient check-in experience for all our guests, and we regret that this was not the case during your visit. We have taken note of your feedback about the outdated check-in procedures and will work on improving this aspect to better align with modern standards and provide a smoother process for our guests.
Regarding the need for providing identification, this is a standard practice in all of our hotels to ensure the safety and security of our guests and to comply with local regulations. We understand your frustration, especially given your status as a registered Scandic customer, and we'll take your feedback into consideration when reviewing our check-in procedures.
We also appreciate your comments about the hotel's appearance and the need for renovations. We continuously assess the condition of our properties and make necessary upgrades and improvements to enhance our guests' experience. Your feedback will be valuable in our efforts to maintain and improve our facilities.
We're sorry for the confusion regarding the check-out time discrepancy. The correct information should be in line with your booking confirmation, and we apologize for any confusion this may have caused. We will ensure that our staff is properly informed about the check-out timings to avoid similar issues in the future.
Once again, we apologize for the aspects of your stay that didn't meet your expectations. We value your input, and we'll take your suggestions into account to make necessary improvements.
If you have any other comments or concerns, please feel free to reach out to us directly. We hope you had a safe journey to Sydsjælland and that you'll consider staying with us again if your travel plans bring you back to the area.
Best regards,
Johanna