Dear ErlandBakke,
We appreciate your comments regarding your stay at Grand Hotel Wien. It is always a pleasure to receive positive feedback.
I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.Therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to address the problems in regards to Air Condition and our TV Channel List very serious. We are confident that we have found the right measures prevent any future occurrences.
Thank you again for sharing your experience, and we look forward to serving you in the future.
Sincerely,
Horst Mayer
General Manager