Dear Even,
I am sorry to hear that we did not meet your expectations on this trip. We are constantly striving to give the best service experience possible and usually as you can see from other reviews we achieve that so we do of course take your feedback very seriously and appreciate it. The week that you stayed was a particularly busy time in the city and availability was limited which reflected in the higher than usual pricing in the whole city. We were ,as maybe you saw when booking,priced considerably lower than many other hotels in the same timeframe despite this maybe not seeming to be a low price in your opinion. The room category you booked was a standard double with full organic breakfast included and we do usually have other larger rooms available including double superior and suites which were perhaps already booked.
Regarding the water pressure we regulate this to meet green globe´s high standards on energy efficiency, but usually water flow is considerable enough to have a good strong shower so i will check that there is not a problem with the shower head in your room.
The fully organic breakfast buffet includes smoked salmon, several cheeses, 3 different organic yoghurts from røros, 2 different types of bread, organic ham from Ask Gård, 2 different salads and freshly baked cake, tea selection, coffee, apple and orange juice, all organic and included in the price of your room. I am surprised that the bread was dry as it is baked fresh and delivered daily from Kolonihagen, a very reputable local organic supplier. We do have a basket by the toaster with yesterdays bread for toasting to avoid waste and i think perhaps you may have accidentally taken bread from here.
Thank you for your kind compliments about the team. I agree that they are indeed our best asset and I have taken great care in finding people to work with us that genuinely care about the guest and their experience which is essential in creating a welcoming space. If you would like to take personal contact with me i would be happy to offer a complimentary upgrade on your next booking should you choose to stay with us again in the future. We would very much appreciate the opportunity to improve your opinion of us.