Heisann Lisa,

Tusen takk for toppscore og svært hyggelige ord.
Vi setter stor pris på at du tok deg tid til å legge igjen en tilbakemelding fra ditt besøk hos oss.

Veldig kjekt å høre at dere var fornøyd med service, mat og atmosfære.

Ønsker dere hjertelig velkommen tilbake ved en senere anledning.

Vennlig hilsen
Benedicte Pedersen
Bergtatt

Hello Linn,

We, at Bergtatt, are disappointed to know you had this experience with us. We always aim to provide the best possible service and make sure our guests receive the best possible experience. We are therefore very surprised with the way you decided to review us.

You express service was lamentable from start to finish, to which I, myself, know was not the case. It is important to point out you were disrespectful with my staff and made other guests feel extremely uncomfortable with the way you chose to communicate. After I approached you, I made sure to provide you with a complimentary dessert, coffee and made sure you had the chance to choose any dish from our menu for free. However, you were adamant to any attempts to make you feel welcomed and cared for.

You express your colleagues & yourself were unsatisfied with the food, however when I personally asked them they were very pleased with their meals. It is lamentable you decided to write a review that portrays 10% of what developed that night.

You should be unbiased & truthful when writing a review. Reviews like the one you wrote can easily portray a restaurant in a light that isn’t necessarily true. You are always welcome to write a review & express your experience, & we will do our best to adapt to your reviews and make us better everyday. It was therefore important for us to point out this review was biased & lacking truth.

We wish you good experiences further on.

Heisann Tom,

Tusen takk for din anbefaling og hyggelige tilbakemelding.
Veldig kjekt å høre at dere var fornøyd med besøket hos oss.

Ønsker dere hjertelig velkommen tilbake ved en senere anledning.

Vennlig hilsen
Benedicte Pedersen
Bergtatt

Hei hei Dorthe,

Tusen takk for din hyggelige tilbakemelding.
Veldig kjekt å høre at suppen smakte og at du var fornøyd med både service og utsikten.

Ønsker dere hjertelig velkommen tilbake ved en senere anledning. :-)

Vennlig hilsen
Benedicte Pedersen
Bergtatt

Heisann,

Først og fremst - tusen takk for at du tok deg tid til å gi oss en tilbakemelding.

Hyggelig å høre at maten smakte og at dere likte utsikten fra restauranten. Vi tar til oss tilbakemeldingen din rundt tilbehøret på veien til å bli enda bedre!

Håper å se dere igjen ved en senere anledning, slik at vi forhåpentligvis kan gi dere en enda bedra totalopplevelse. :)

Vennlig hilsen
Benedicte
Bergtatt