Hi Edith,
We are really sorry to hear about this disappointing experience that you've had at our store, Sandvika. It's our highest priority to ensure a great experience for all guests. It's clear that we didn't succeed with that in this instance, and from your description here, we completely understand. We will contact our management in Sandvika and have them check further up on this and address the issues with our team. We understand that this must have been frustrating for you as a guest. However, we are hopeful that we can welcome you again for a much better experience on another occasion in the future.
If you have any further concerns or questions, please feel free to reach out via care@joejuice.com
Best,
Stefan