Title  

A ridiculous customer! 

 

Dear Sir, 

 

I’m afraid it’s a great shame to write all these ridiculous lies. Thank god we have the opportunity to provide to the trip advisor’s community with information on the actual circumstances. 

 

So, you requested a reservation of the very best table of restaurant with breathtaking view and we were happy to confirm your request.

 

You have ordered a bottle of wine and one of our waiters was staying just beside your table in order to serve you by filling in your glasses with your wine.

 

I can suggest that given the fact that you have order too many appetizers, i.e. four appetizers, one salad and one stew (the stew as an appetizer too!), you tried to find an excuse in order not to accept your ordered main dishes (two main dishes).  


For the first main dish (“Magic”) you said that the meat was tough which is of course untrue. For the second plate (“Chicken fillet”) you said that you changed your mind and you would like to have it served together with potatoes and salad (when you gave your order you stated that you are intolerant to gluten and you would like no potatoes and salad!!!!) 

 

When you asked for the waitress, she asked you if you would like to take it back and bring you another dish, however, you obviously were full (I just remind you that you already had eaten four appetizers, one salad and one stew (the stew as an appetizer too!), so you started shouting and saying that you were not paying!!! 


Afterwards, the waitress informed me about your rude behavior as well as that you were disturbing the other clients too, so I came to your table to confirm it myself. Both the other two waiters confirmed the same situation (waiters not guards as per your untrue description!) 

 

So, when I came to ask you about the problem and to help you find a solution, i.e. to exempt the chicken fillet from your bill, you started a sort of horse-trading asking me to reduce by 5 euro your bill…. So ridiculous …. !!!!

 

And you were threaten us all the time that you were going to discredit us via trip advisor !! 

 

Attention this kind of customers are threatens for the professional restaurants. 

 

They are trying by threatens and horse-trading to pay less 5 euro – this is really a big great shame!

 

P.S.  I remind you that I reduced your bill by the amount of 5 euro as per your request, in order for you to continue your “happy” vacation. 

Dear wenchetorkildsen

Thank you for taking the time to share the feedback of your recent visit at KRITIKO SPITI Restaurant. We are pleased to read that you had an amazing dining experience and enjoyed our food offerings and the great service provided by our passionate staff members.

I will certainly share your kind review with the entire team and we look forward to welcoming you back again soon!

Kind Regards
Kostas Zografinis
and the Kritiko Spiti restaurant team

It is the first time that i don't answer direct to a customer but to only to tripadvisor community !!!

So we would like to inform the tripadvisor community that those customers make this criticism only because they want to cause problems in the profile of our restaurant.

And this is very ridiculous !!!

That "people" they come the first time and they satisfy 100 % so they said us that they will come again and another day because they like the quality and the price of our menu.

So they come the Saturday night when we have the Cretan live music and the dancing show they eat everything. We offer them desserts, sweets ice cream and fruit salad for free (on the house) and they thanks us for the hospitality.
Our waitress ask them if they enjoy their dinner and they say of course it was perfect !!!

When we give them the bill they start swear to our waitress and to say that they don't want to pay 2 euro
(not 4 as they write lies in the criticism ).
We kindly explain them that the money are not going to the restaurant or to the waiters but at the poor children who they dancing all the night and also that this is something that we write in our menu in a photo at the first page.

They left from the restaurant and menace us that they will avenge us from the tripadvisor !!!!

i want to say only that is at least immoral AND TRIPADVISOR MUST DELETE THIS FAKE CRITICISM.

Also i want to say that customers must be shame for that they do and i hope not vising again our country.


We would like to thanks all of our customers who chose our restaurant and we promise them that we will stιll give our best to be the number 1 restaurant at their heart !!!!


Best regards to the tripadvisor community
Kostas Zografinis
and the Kritiko Spiti restaurant team