Dear Roggja, we are sad to read your words. Would you please be kind enough and give us more details about your visit in our bar? When did you visit, where you were sitting, what you have served and at about what time? You can send us all this details to firstname.lastname@example.org. We are shocked to read that you had to wait for "soon one hour" and that you have been served with "lousy" drinks. One hour is to long for any standard and we believe that this might be an exaggeration by your side as no one would actually would wait that long and then stay to taste the drinks. We are as mention before very sad that you had this experience and we would your appreciate your reply so we can work on it and maybe we can do something to avoid this kind of experience for future. With all this being said we thank you for your visit and we send you our apologies for the negative experience in our bar. Respectfully yours, The Alchemist Bar Management.