Sur lukt av gammel røyk og kjipe... - Grand Majestic Hotel Prague

Dear Guest,Thank you for taking the time to share your thoughts with us. We deeply regret that the design of our hotel did not meet your expectations. We constantly strive to create an ambiance that pleases all our guests, and we understand that design preferences can vary greatly. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our facilities. Regarding the issue with the smell in your room, we understand how disappointing this must have been for you. We want to clarify that our hotel is designated as a non--smoking property, and we make every effort to enforce this policy. However, as you mentioned, not all guests respect these rules, and despite our best efforts, some instances of cigarette odor may occur. We sincerely apologize for any discomfort this may have caused you. In such situations, we encourage our guest to reach out to our reception desk immediately, so we can take prompt action to resolve the issue. We would have been more then happy to offer you a room change. allowing you to fully enjoy your stay in a more pleasant environment.
Kind regards,
Romana Mrackova
Resident Manager