Dear,
when accepting a reservation for larger groups, we always set all the details both on the issue of food as well as drinks and other details.
By corresponding via e-mail, we are preparing a contract that states what our Guests will eat, drink, in what form they will pay (and when), which time they will come to our restaurant and other details.
Your "team leader" set up the whole menu with us, a welcome glass of Prosecco and wine for dinner.
He agreed to all conditions, prices and proposed drinks.
You had everything planned in advance and we have fulfilled it in 100%.
In addition, upon Your arrival, once again, we have informed You about every meal, drink and every arrangement.
We informed You that a glass of Prosecco and a glass of Primitivo is already paid, but the rest You have to pay individually.
It is very sad that after a larger number of glasses of wine You were rude and aggressive (let's stick to the truth).
It seems to me that despite, alcoholic intoxication, phrases like "f ****** polish thieves" are below a certain level, which we also expect from our Guests.
Normally, I would not mention it, but such behavior is unacceptable.
Please remember that although You are outside Your country, that You are on holiday, You want to have fun, this does not justify You.
All people deserve respect and I am sorry that I need to remind You about it.
"Goldwasser" Team