Dear Guest,Thanks for sharing your hotel experience with us, it helps us improve and get even better at what we do. We’re sad to hear that you were not satisfied with your stay in our hotel. As your guest experience is really important to us, we’ve already taken several actions to ensure that it won’t happen in the future.
Due to the state of the epidemic in our country, we are not allowed to enter guest rooms without their consent, while adhering to the guidelines aimed at ensuring the safety of our guests and employees. All the problems, such as the room cleaning, new towels or toilet paper, always please immediately report the reception, we are here to help on a regular basis and increase the comfort of a visit to the hotel. We hope that soon you will visit us again.