Ikke Hard Rock standard på maten. Hadde en Messi hamburger der konsistensen på kjøttet var helt «solgt». Løkringer som sideordner falt fra hverandre. Turistfelle !!
Hello Severinsen,
We are sorry that your expectations were not met at Hard Rock Cafe Gdansk.
Please contact us directly by email: gdansk@hardrockcafe.pl with details of that sad situation and hopefully we will be able to find the best solution for the whole situation. Take care!
7–11 av 2 248 anmeldelser
Ganske god mat. Den nådde ikke helt opp til fem stjerner for min del. Forventet det lille ekstra nær prisen er høyere enn de andre restaurantene i området
Thanks Zelda for taking your time to share the opinion with us. :-)
Meste av maten var ok. Bestilte en medium filet mignon og fikk et seigt helt gjennomstekt kjøttstykke.
Orket ikke å klage, men er utrolig skuffet over at personalet ikke sa noe da mesteparten av den uspiselige grå biffen lå igjen på tallerkenen. Har aldri opplevd noe slikt på en hard rock cafe tidligere.
Hello Martin, we're so sorry to hear about this situation, please accept our sincere apologies. We'd love to restore your faith in Hard Rock Cafe Gdańsk and host you again to provide you with a better experience next time. Wishing you all the best!
Utrolig dårlig service og maten var ikke bra. Sure og ubehagelig personale. Ble bedt om å bestille mat før drikke, og når vi skal bestille drikke så får vi beskjed om at de ikke kan servere noen som har tatt seg et glass før man kom dit. Sleipe!!!
Hello,
Thank you for taking the time to share your feedback about your visit in our restaurant. We genuinely appreciate hearing from our guests, as it helps us improve our services. However, we regret to hear that you were disappointed with your experience.
We understand that being unable to order additional drinks may have been frustrating for you. We would like to explain the reason behind our policy regarding the service of alcohol. As a responsible establishment, we strictly adhere to local laws and regulations, which prohibit the sale of alcohol to intoxicated individuals. This policy is in place to ensure the safety and well-being of all our guests.
We have a legal obligation to ensure that we do not serve alcohol to individuals who are already visibly intoxicated. Our trained staff members are required to assess each guest's level of intoxication responsibly and make decisions in line with the law. In your particular case, our staff made the difficult decision not to serve you any further drinks due to your apparent level of intoxication.
We understand that this may have been disappointing for you at the time. However, our top priority is to provide a safe and enjoyable environment for all our guests. By adhering to the law, we aim to prevent any potential harm or negative consequences that may arise from the consumption of alcohol in excess.
We value your opinion and would like to assure you that we strive to offer a memorable experience to each and every guest. We apologize for any inconvenience caused, but we trust that you understand our commitment to maintaining a safe and responsible environment.
Should you choose to visit us again in the future, we would be more than happy to welcome you and provide an enjoyable experience within the legal framework.
Thank you once again for your feedback, and we hope to have the opportunity to serve you in the future.
Hard Rock har jo en tendens til å levere, det gjør det også i Gdansk. Maten er god og drinkene fantastisk. Pluss for at de også blandet drinker de ikke har på menyen. Prisnivået ligger selvfølgelig over andre steder i Gdansk men det er ikke noe nytt for Hard Rock. Absolutt verdt et besøk.
Hi, thank you so much for the recommendation. We are glad you were satisfied with you visit at our Cafe. Hope to see you again. :-)
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