Dear ElenaSJ,
Thank you very much for getting in touch with us to rate your recent visit at Hard Rock Cafe Kraków. Also thanks for your honest description of what you were not happy with. We are really sorry that you felt that the service made you feel let down. We've already shared your comment with our Management Team and Server Department.
Yes, we are one of the smallest Hard Rock Cafe, but we have a great location in historical building with unique view on Main Market Square, and we used to be very busy...
On the other hand we're very thankful that you write that the food was OK.
We really hope that you will give us a chance to make things right in the future, but the buillding will stay the same ;)
All best regards.