Hyggelig vår faste kelner men tempo som en skilpadde. Fint med varmekabler og plassering. Likte ikke at vi ble "kastet ut" rett etter at vi hadde bestilt. De slo av varsellampene og lyset så da var det natta.
Dear bj_rno265,
We are beyond happy to see you chose to stay in our hotel and we are pleased to read our excellent location lived up to your expectations. On the other hand, it is terrible to hear that you found our service slow, so you had to wait for the dinner, please accept our deepest apologies for that. You need to know that our place will always wait you with the warmest welcome just like the other guests, we would never kick out anybody from our club. We hope that you will give us one more chance to prove our professionalism, we will do our best to fulfil all your needs. We are looking forward to welcoming you back.
All the best,
Casablanca Management
3–7 av 681 anmeldelser
Dette må være den største skuffelsen en kan oppleve på en Cafe-Restaurant. Anbefaler at en finner et alternativ, det er det mange av i Budapest.
Dear 450Kurt123,
We are sorry to read that your time here probably did not live up to the expectations you came here with.
We would like to apologize for your inconveniences, we ensure you that we will take all the measures so that the next time everything will meet your expectations.
We honestly hope that you will give us a second chance and return to our restaurant, we will commit everything for your comfort.
Kind regards,
Casablanca Management
Denne restauranten reklamerte med stooore porsjoner, så store at man kunne dele en. Vi prøvde en slik på deling, og fikk noen stekte kjøttbiter, litt stekte poteter og to "fingerbøl" med saus. Ingenting grønt eller pynt. Mengden var knapt en porsjon, prisen altfor høy. Vi kunne heller spist på Burger King. Anbefales IKKE.
Dear oddvar p,
For a start, we would like to express how thankful we are to you for writing down your experiences about our restaurant.
We would like to honestly apologize for your discomfort, but you need to know that we always offer outstanding quality meals and service for your money, that is the reason why you found our lovely restaurant a little bit more expensive. We would like you to know that this place is not a tourist trap at all, it is a really high standard restaurant. It would be so nice of you if you considered giving us one more chance, we will do our very best to meet your expectations.
Once again, thank you for your feedback, we will always wait you with high quality of everything and with warm welcome.
Best wishes,
Casablanca Management
Restauranten ligger i gågata hvor det er mye shopping og hyggelig atmosfære Prisene er høye sammenlignet med andre steder i byen..Bestilte biff 300 gr, tilberedt på varm stein.Fikk servert poteter i båter som tilbehør,En smakløs og kjedelig opplevelse. Bestilte en flaske vin til som var utmerket, men mye dyrere enn andre plasser som var tilsvarende. Sløv service.
Dear Helene R,
Allow us to thank you very much for sharing your thoughts about our restaurant, we always highly appreciated the compliments of our guests, as well as their constructive criticism.
On the one hand, we are absolutely delighted that you really liked the wine which accompanied your dish, all of them are from the best quality wine producers. If you are not an expert in them, don’t hesitate to ask our professional workers to recommend one, they will warmly help you.
On the other hand, we are so sorry that we couldn’t totally amaze you concerning the dishes, we hope that you will give our chefs a second chance to prove their professionalism. Not lastly, we are really sorry that you found the place a little bit expensive, but you can be sure that you will always get very high quality of everything for your money.
Thank you once again for your detailed feedback, we honestly hope that you will return to us in the near future and have a great time here.
Best regars,
Casablanca Management
vi stoppet her for vårt siste måltid i Budapest. Betjeningen var hyggelig men noe stresset og sene. Maten var god, men vi har spist mye bedre til hyggeligere priser andre steder mens vi har vært her.
Dear emelin,
To begin, we would like to express our gratitude toward you for taking the effort to compose this beneficial review, we are going to consider all the things you mentioned in your feedback.
It made us happy that you found our waiters friendly, as you mentioned, sometimes they can seem a little bit stressful as our restaurant are getting more and more popular, so many guests are waiting to be served. This might have been the reason for your inconveniences concerning the service, but we ensure you that all of our workers strive to do their best every single day and to meet the high expectations of our guests. Overall, it would be really nice to welcome you again, we hope that we will have the possibility to serve you soon.
Thank you again for your useful review, we sincerely hope that we can welcome you again in our restaurant in the near future.
Kind regards,
Casablanca Management
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