Dear Guest,

I am grateful to you for taking the time to write us your honest opinion about our hotel, it is very important for us to get feedback from our guests.

First of all, it is amazing to read that you found our location absolutely stunning, I hope you could explore Budapest without any difficulties. At the same time, I am extremely sorry that your bed was not to your liking and you found our staff a bit rude, I have no idea what could happen, since our guests are usually very satisfied with them. Also, I regret to read that your room did not meet your expectation and you were not fully satisfied with our breakfast. We always strive to offer a wide selection and we place great emphasis on the quality as well.

I genuinely hope that you will give us another chance so we can prove that it is well worth staying at our hotel.

Sincerely,
Sóvári Katalin
Hotel Director

Dear Christian H,

I am always appreciative of every guest feedback given and turn the negative comments into positive learning experience. Thank you for taking your precious time to share your candid feedback with us.

I am glad you found our property clean and very well-located, however, I am deeply sorry that the rest was rather disappointing. Since we have limited space for breakfast and there is always a peak period, the dining room can get busy – I am sorry that it caused you inconvenience. What made me very surprised was your disappointment in our service. We always strive to provide our guests with a superior service and our staff do everything to satisfy our customers. Provoking bad feelings by the service is not usual to us. I also noted your comment on the wifi – we will try to do our best.

I genuinely hope that you will give us another chance and will return to our hotel in the future.

Sincerely,
Sóvári Katalin
Hotel Director

Dear Monica A,

Thank you for sharing your experience about your recent stay in La Prima Fashion Hotel.
We appreciate you praising the central location of the hotel. On the other hand I was stunned to read that you had some issues at check out with the payment, so I personally looked into this matter in order to clarify it.
As far as I know there was an unfortunate misunderstanding regarding the minibar consumtion charges but I was assured that this issue was corrected in an instance and explained on spot.

We did not want to leave a bad taste in your mouth and we are really sorry if this misunderstanding left you with a bad impression.

Best regards,
Sóvári Katalin
Hotel Director