Fantastisk beliggenhet. Pen lobby, bar og restaurant. God mat og herlig utsikt fra skybaren. Sur og lite imøtekommende betjening på spaet. Små og lite innbydende hotellrom. Skittent vegg til vegg teppe på gulv. Dårlig renhold soverom.
Dear Koplan422291,
First of all, let me thank you for choosing our hotel as your place of stay in Riga and for taking your time to write a review about your experience. We greatly appreciate it as guest satisfaction is our top priority. We are very glad to notice that you have found the location of the hotel very comfortable and easily reachable to the main destinations, as indeed we are situated in the heart of Riga. Ads well we are very glad that you have spent a great time at our Lobby bar and have got amazed by breathtaking view all over the city at the SkyLine bar.
However, I'm very sorry that still some aspects of your stay has marred the overall impression. I'd like to express my sincere apologies for inconvenience experience at the spa regarding an inappropriate attitude from the staff side. I can assure you that it's not a typical situation for us, as all our team is always tended to deliver only the best service quality and are daily doing their best to make the stay of our guests as good as possible. Nevertheless, I've already forwarded your constructive notes to the spa center manager for taking necessary actions and corrective measures in case to avoid this from happening again.
As well I'm very sorry that the cleanliness of the room was not on a highest level as it used to be. Our housekeeping team is very well trained according to the highest Radisson standards and the rooms are always carefully checked by the main supervisor, however I'm still very sorry that this time we have failed with providing you the best service from us. Your feedback is forwarded to executive housekeeper for further actions.
We appreciate your honesty and genuinely hope that if you will decide to return to Riga you will give us another chance to welcome you back to prove the level of our service and let us do all possible to change the existing impression of certain aspects and make your stay memorable.
Have a wonderful day!
Kind regards,
Dana Berca
Guest Relations Manager
Vi var veldig fornøyde med oppholdet, men skal være ærlig å si at å sove på sofaen som ekstraseng var ikke helt optimalt. Rommet var dog stort og fint, badet var rent og pent. Lite støy og god beliggenhet.
Dear Guest!
Thank you very much for choosing our Hotel as your place of stay in Riga and for taking your time to write a review about your experience. We greatly appreciate it as guest satisfaction is our top priority.
We are truly delighted to notice that you have spent a great time while staying with us and glad that we could met all your expectations in terms of provided service and offered facilities. As well we are very thankful for the great score that you have awarded our efforts, as it keeps us motivated and forces to be even better.
We are sad to notice that there were some aspects of your recent stay didn't met your expectations. In regards with your issue, please accept my sincere apologies for that.
Don’t hesitate to request our front desk staff as the room change or any other issue; we would be happy to assist you to match your expectations and to make your stay comfortable.
We genuinely hope that we will have a chance to welcome you back very soon to meet and exceed your expectations.
Have a great day!
Kind regards,
Tetyana Rudenko
Front Office Agent
Har for det meste bodd på Radisson Blu hoteller ved besøk i Riga i 12 år, det har alltid og på alle hotellene vi har bodd på vært meget vellykket, dessverre denne gangen ikke god opplevelse av justering av temperatur på rommet, alt for varmt og hotellet klarte ikke å gjøre noe med situasjonen. Dette er det eneste negative ved oppholdet, ellers er frokost meget bra, ikke mange som har alternativene som her. Lobby-bar har meget hyggelig personale og stort utvalg av drikker. Sky-bar med en enorm utsikt over byen. Det er også mange aktiviteter på hotellet vi ikke rakk å besøke, som bla. Spa, Restaurant, Nattklubb, Casino, ++ ha med seg dyr på hotellet.
Dear valuable guest!
First of all, let me thank you for choosing our hotel as your place of stay in Riga and for taking your time to write a review about your experience, it will allow us to resolve any problems that occur and help us to improve our service.
We are thankful for complimenting our staff, breakfast offer in the hotel's restaurant as well as the skyline bar!
We are sad to notice that there were some aspects of your recent stay didn't met your expectations. In regards with your issue, please accept my sincere apologies for that. Don’t hesitate to request our front desk staff as the room change or any other issue; we would be happy to assist you to match your expectations and to make your stay comfortable.
We genuinely hope that we will have a chance to welcome you back very soon to meet and exceed your expectations.
Best regards,
Tetyana Rudenko
Front Office Agent
Hotellet ligger fint til med et elegant entre, fin spasertur til gamlebyen, stort casino, kult discotek med egen karaoke bar i underetasjen.
Flott matsal og en fantastisk frokost, hvis ikke orket å ta heisen opp til den fasjonable skybaren i toppetasjen med 360* utsikt over hele Riga, kan jeg anbefale lobbybaren, trivelig og avslappende atmosfære.
Dear Bjorn!
First of all, let me thank you for choosing our hotel as your place of stay in Riga and for taking your time to write a review about your experience. We greatly appreciate it as guest satisfaction is our top priority.
It's a great pleasure to know that you have fully enjoyed your recent stay at our hotel. As well we are very thankful for the high score that you has awarded our efforts, as it's the best motivation for our daily work and force us to be even better.
We genuinely hope that we will have a chance to welcome you back very soon to meet and exceed your expectations.
Have a great day!
Kind regards,
Tetyana Rudenko
Front Office Agent
Flott utsikt fra rommene mot gamlebyen. Hotellet må investere mere penger i aircondition. Rommet ,,superior,, var egentlig ett helt vanlig rom etter vår mening, bortsett fra den inkluderte SPA tilgang.
Dear Guest!
First of all, let me thank you for choosing our hotel as your place of stay in Riga and for taking your time to write a review about your experience. We greatly appreciate it as guest satisfaction is our top priority.
It's a great pleasure to know that overall you have enjoyed your recent stay at our hotel.
We genuinely hope that we will have a chance to welcome you back very soon to meet and exceed your expectations.
Have a great day!
Kind regards,
Tetyana Rudenko
Front Office Agent
